Komunikasi Kepemimpinan dalam Organisasi: Analisis Konsep dan Amalan dalam Tiga Organisasi Terpilih

Tujuan kajian ini adalah untuk mendapatkan pemahaman yang mendalam dan menyeluruh tentang konsep dan amalan komunikasi kepemimpinan dalam tiga organisasi pengurusan kualiti terpilih. Oleh yang demikian, pendekatan penyelidikan kualitatif paling sesuai dan telah digunakan untuk mencapai objektif kajian ini. Kriteria lokasi kajian adalah organisasi yang telah memperoleh anugerah persijilan MS ISO 9000 antara tahun 1994 hingga 2002 di Wilayah Persekutuan Kuala Lumpur dan Shah Alam, Selangor daripada SIRIM Berhad. Manakala, informan kajian terdiri daripada tujuh orang pengurusan atasan dan sembilan orang kakitangan bawahan yang dipilih secara persampelan bertujuan (purposive sampling) dan pemilihan informan dilakukan melalui snowball selection method. Penemuan kajian kes ini menunjukkan pemlmpm atasan perlu mengamalkan kepelbagaian kemahiran komunikasi termasuk komunikasi secara atas ke bawah (downward communication), komunikasi bawah ke atas (upward communication), dan komunikasi mendatar (horizontal communication) untuk meningkatkan tahap komunikasi kepemimpinan dengan kakitangan bawahan dalam organisasi mereka. Selain itu, pemimpin atasan juga perlu menggunakan komunikasi formal dan tidak formal, komunikasi intrapersonal dan interpersonal, serta media dan komunikasi teknologi maklumat (lCT) kerana ia merupakan kemahiran yang penting kepada kedua-dua pihak dalam organisasi. Pemimpin juga harus mempelbagaikan strategi dan gaya komunikasi kepemimpinan dalam organisasi termasuk mengamalkan strategi memahamkan visi, misi dan objektif organisasi kepada kakitangan bawahan. Seterusnya, pemimpin juga perlu bijak menggunakan strategi penyelesaian masalah dan membuat keputusan dengan meningkatkan motivasi dan psikologi, dan mengatasi halangan komunikasi dalam organisasi mereka. Ini kerana kemampuan seseorang pemimpin atasan bergantung kepada pemahamannya tentang situasi organisasi termasuk memahami kepentingan imej peribadi, kewibawaan, dan kuasa serta memahami budaya, sikap, dan nilai di kalangan kakitangan bawahan mereka. Penemuan kajian kes ini membuktikan dengan menggunakan pendekatan kepemimpinan transformasi dan pengurusan altruistik dalam Islam, pemimpin dapat meningkatkan kualiti dan kepuasan pelanggan, serta memastikan pengekalan anugerah MS ISO 9000 dalam organisasi mereka. Kesimpulannya, pemimpin atasan yang mengamalkan komunikasi kepemimpinan dalam organisasi dapat berinteraksi dengan kakitangan bawahan mereka dengan lebih efektif dengan mempelbagaikan kemahiran komunikasi, menggunakan strategi dan gaya komunikasi kepemimpinan yang bijak, dan memahami situasi organisasi mereka

Pembinaan indeks perlakuan melepak dan faktor-faktor yang mempengaruhinya di kalangan pelajar sekolah menengah di Negeri Johor

Kajian ini bertujuan untuk mengenalpasti 1) faktor- faktor dominan (peranan ibu bapa, sekolahdan rakan) yang mempengaruhi perlakuan melepak 2)indeks perlakuan melepak di kalangan pelajarsekolah menengah 3) hubungan antara perlakuan melepak dengan peranan ibu bapa, sekolah dan rakan dan4) perbezaan antara perlakuan melepak dengan jantina,lokasi tempat kediaman,lokasi sekolah. Seramai386 pelajar telah dipilih dari enam buah sekolah menengah negeri Johor. Satu set soal selidik yangmengandungi tiga bahagian, iaitu latar belakang responden, faktor- faktor dominan dan tahap perlakuanmelepak telah digunakan. Bahagian B dan C soalan soal selidik masing-masing mempunyaikebolehpercayaanα= 0.7675 dan 0.6047. Program SPSS versi 11.5 telah digunakan untuk menganalisisdata. Statistik deskriptif (kekerapan, peratus, min dan sisihan piawai) digunakan untuk menganalisis faktor-faktor dominan yang mempengaruhi perlakuan melepak dan tahap perlakuan melepak. Manakala Statistikinferensi seperti ujian-t digunakan untuk menganalisisperbezaan perlakuan melepak dengan jantina, lokasitempat kediaman dan lokasi sekolah. Korelasi Pearson digunakan untuk menganalisis hubungan perlakuanmelepak dengan peranan ibu bapa, sekolah dan rakan.Analisis dapatan kajian menunjukkan bahawa 1)indeks perlakuan melepak adalah 34.4 2) terdapat hubungan yang negatif antara perlakuan melepak denganperanan ibu bapa, sekolah dan rakanpada aras signifikan r = 0.01 3)tidak terdapat perbezaan yangsignifikan antara perlakuan melepak dengan jantina, lokasi sekolah, lokasi sekolah pada aras signifikan p =0.05.(kata kunci: peranan ibu bapa, peranan sekolah, peranan rakan sebaya, jantina, lokasi tempat kediaman,lokasi sekolah dan indeks perlakuan melepak)

Persepsi pelajar kemahiran hidup terhadap tingkatan dua terhadap keberkesanan pengajaran kemahiran hidup di Sekolah Menengah Seberang Perai Selatan Pulau Pinang

Kajian deskriptif ini bertujuan untuk mengetahui Persepsi Pelajar Kemahiran Hidup Tingkatan Dua Terhadap Keberkesanan Pengajaran Mata Pelajaran Kemahiran Hidup Di Sekolah Menengah. Seramai 280 orang responden yang dipilih adalah berdasarkan kaedah persampelan rawak kelompok di tujuh buah sekolah menengah sekitar daerah Seberang Perai Selatan, Pulau Pinang. Kajian rintis telah dijalankan untuk melihat ketekalan dalaman dan kebolehpercayaan instrumen dengan menggunakan Alpha Cronbach. Nilai kebolehpercayaan Alpha Cronbach bagi keseluruhan set soalan ini adalah 0.8172. Satu set borang soal selidik yang mengandungi bahagian A (demografi responden) dan bahagian B ( Soalan yang berkaitan pembolehubah ) telah digunakan. Data-data yang diperoleh diproses dan dianalisa dengan menggunakan perisian SPSS versi 11.0 ( Statistical Packages For Social Science ). Statistik deskriptif seperti frekuensi, min dan sisihan piawai digunakan untuk mengenal pasti tahap keberkesanan berdasarkan beberapa pembolehubah yang ada dan yang paling dominan serta mengenal pasti tahap keberkesanan pengajaran mata pelajaran Kemahiran Hidup di sekolah menengah. Manakala statistik inferensi seperti Ujian-t telah digunakan. Dapatan kajian menunjukkan tidak terdapat perbezaan yang signifikan antara pengetahuan (p=0.702>α 0.05 ), kemahiran (p=0.099), sikap (p=0.359 ) dan pengajaran guru (p=0.534 > α 0.05 ) dengan jantina pelajar. Hasil kajian mendapati bahawa pengetahuan guru adalah aspek yang paling dominan, berbanding aspek yang lain berdasarkan kesemua pembolehubah yang ada. Analisis korelasi Pearson pula telah digunakan untuk mengetahui hubungan kolerasi, dapatan kajian menunjukkan terdapat hubungan yang signifikan antara pengetahuan, kemahiran, sikap dan pengajaran guru dengan keputusan peperiksaan akhir tahun KH tingkatan satu. Oleh itu, beberapa cadangan dikemukakan dalam kajian ini. Antaranya ialah kajian dari segi peruntukan (Bahan dan alatan, ABM, bekalan Note book, bebanan kerja guru KH ) yang boleh meningkatkan lagi keberkesanan pengajaran mata pelajaran Kemahiran Hidup sekolah menengah di masa akan datang

EFFECTIVENESS OF SERVQUAL DIMENSIONS IN INCREASING CUSTOMER SATISFACTION BETWEEN HOTEL AND RESORT IN MELAKA

The role of service quality in the success of hotel businesses cannot be denied. It is vital for the hotel managers to have a good understanding on what exactly the customers want. Furthermore there also had been concerns that service quality dimensions may differ from one country to another. Hence this study intends to analyze the service quality dimensions in increasing customer satisfaction by conducting comparative study between three star hotels and resorts in Melaka, Malaysia to identify which service quality dimensions are significant in both type of establishment, to identify whether there are any differences regarding the perceived dimensions and to find out which dimensions are the best predictor of overall service quality. Probability sampling techniques were used to collect data from the modified SERVQUAL instruments. SPSS 16.0 for Windows was employed for the data analysis. Descriptive analysis such as means, standard deviation and frequencies are calculated. Reliability issues are tested and dimensionality of the scale is confirmed through an exploratory factor analysis. Finally, regression models were developed and analyzed for both type of establishments. Factor analysis confirmed the five-dimensional structure of SERVQUAL both in hotel and resort category; however, some of the dimensions found and their components were different from the original SERVQUAL. Results of regression analysis revealed that four dimensions were significant in determining overall service quality in hotel category while only one dimension were significant in determining overall service quality in resort category. The study concluded that identifying the perceptions of customers, the dimensions of service quality, and their relative importance for customers for each specific segment of the hotel industry would definitely help managers in the challenge of increasing customer satisfaction between Hotel and Resort in Melaka. Keywords: effectiveness, SERVQUAL dimensions, increasing, customer satisfactio

Using Transmissibility And Vibration Power Flow Methods To Evaluate The Effectiveness Of Elastomeric Mounts For Vibration And Noise Control

This paper presents the results of an experimental evaluation of elastomeric mounts used to isolate vibration from a block (representing a powertrain) to a structure test rig (representing a vehicle structure). Four types of elastomeric mounts were considered, where three of them are from green material natural rubber (SMR CV60, ENR50 and DPNR) and one from petroleum based synthetic rubber (EPDM). Measurement of the dynamic stiffness and loss factor of these elastomers were initially performed. Dynamic stiffness and loss factor were measured in the axial direction for a range of frequency between 5 Hz and 150 Hz at with a dynamic amplitude of 0.2 mm (p-p). Shaker excitation using random vibration signal in the frequency range of 10 Hz to 150 Hz at constant force magnitude was applied to the block in order to quantity the effectiveness of the elastomeric mounts. Measured vibration amplitudes in the axial direction on both sides of each mount were used to calculate the transmissibility and vibration power flow. Sound radiation from a plate attached to the structure test rig was also measured to evaluate the elastomeric mounts contribution to structure-borne noise. The results from transmissibility showed that vibration was high on EPDM, particularly in the ranges 25 to 35 Hz, 60 to 80 Hz and 100 to 120 Hz. ENR50 ability to reduce or damped the amplitude at resonance was found to be the best as compared to the other elastomers. The to- tal vibration power flow was observed to be highest on ENR50 followed by EPDM. The high transmissibility on EPDM was due to its high dynamic stiffness and low loss factor. The larger total vibration power flow on ENR50 was attributed to its high dynamic stiffness and high loss factor

EFFECTIVENESS OF ENTREPRENEURIAL LEADERSHIP STYLES IN IMPROVING SMIs MANUFACTURING BUMIPUTERA TECHNOPRENEURS PERFORMANCE IN MELAKA

Understanding effectiveness entrepreneurial leadership styles were important for theoretical and practical reasons because Bumiputera technopreneurial leaders were the individual that need to lead small and medium industries (SMIs) in today’s innovative and dynamic market in Melaka. The objective of this study was to examine the effectiveness of entrepreneurial leadership styles in impoving SMIs manufacturing bumiputera technopreneurs performance in Melaka. The research had identified the certain personality traits, behaviors, competencies technopreneurial leaders. There were positive and significant relationship between entrepreneurial leadership styles namely transformational leadership style, transactional leadership style and charismatic style with entrepreneurial leaders’ personality traits, entrepreneurial leaders’ behaviours, entrepreneurial leaders’ competencies, entrepreneurial leaders’ monitoring companies’ operation and entrepreneurial leaders’ monitoring companies’ performance. The analysis shown that Bumiputera technopreneurial leaders and entrepreneurial leaders’ monitoring operation and performance among the Bumiputera can use it’s to evaluate SMIs success and ventures success. Also practitioners of high-risk lending may be interested in methods of assessing entrepreneurial leadership that can be introduced into their risk calculus and potentially improve the likelihood of higher returns of their venture in investments. Thus, charismatic leadership style was found most highly related to entrepreneurial leaders’ personality traits, entrepreneurial leaders’ behaviours, entrepreneurial leaders’ competencies, entrepreneurial leaders’ monitoring companies’ operation and entrepreneurial leaders’ monitoring companies’ performance followed by transactional leadership style and transformational leadership style. The conclusion, the research had provide insights for team building in executives’ teams of SMIs, for example providing guidance in finding team members that can make unique contributions via their personality traits, behaviors, competencies and ways to monitor SMIs operation and performance. Suggestions of the research can be used as a guide to present and future SMIs technopreneurs regarding entrepreneurial leadership style that have to be practiced to become successful Bumiputera technopreneurial leader in Melaka.Keywords: effectiveness, entrepreneurial leadership styles, improving, SMI Manufacturing Bumiputera Technopreneurs, performance, Melak

Permeance Based Algorithm For Computation Of Flux Linkage Characteristics Of Non-Linear 6/4 Switched Reluctance Motor (SRM)

The concept of permeance is used in the analysis of flux linkage of 6/4 SRM. The aim of this paper is to develop an efficient algorithm exploiting the nonlinear feature of the 6/4 SRM using the aforementioned concept of permeance. The first step is to generate the relevant equations related to permeances of the 6/4 SRM under study. The 6/4 SRM’s magnetization curve is then derived from the summation of mmf drops at various blocks representing the motor. The air gap permeances are derived at various angles and 3-D leakage effects are taken into account. These permeances are used for the mmf drop computation. The algorithm is capable of efficiently computing mmf drop at every block to consequently yield a complete accurate nonlinear flux linkage feature of the 6/4 switched reluctance motor. In this way, the capability of the SRM to produce the expected four times the specific output torque due to operation in high saturation region compared to an equivalent induction motor as special the attribute of the SRM is demonstrated

Attenuation of noise by using absorption materials and barriers: a review

Problem Statement: The high level noise is harmful for all people especially in heavy factories. In accordance with ear human biodynamic response, health damages of body are resulting of hearing loss, with increasing blood pressure ,weakness and tired. Approach: This paper holds three works. First, it reviews an introduction on synthetic materials for absorption. Second, it summarizes on organic materials considerations for acoustic absorber in currently. Finally, it offers a review on research of using barrier and screens. Results and Conclusion: It is obvious that the need of absorption materials for attenuation noise via development and regeneration along with the need for innovative natural materials of their essential properties so as to meet the high level noise is today greater than ever. The motivation behind of this project is based on the fact that during the last few decades synthetic material has been used for sound absorption, but the study area has been dramatically changed. However at the same time there is a rea lization that certain parts of the synthetic material has been left because it causes many problems in health. Therefore, currently organic materials present good alternative to synthetic material providing good health with green environment as well as enhancing natural agricultural and growth

Acoustic properties of innovative material from date palm fibre

Problem statement: An organic material is one of the major requirements to improve living environment and the invention of materials need to consider for the best solution. This study presents an experimental investigation on pure porous from Date Palm Fibre (DPF). The effectiveness of sound absorbers depends on structural architecture of this material. This study was conducted to examine the potential of using date palm fibre as sound absorber. The effects of porous layer thicknesses, densities and compression on Acoustic Absorption Coefficient (AAC) of sound absorber using date palm fibre were studied. Approach: Rigid frame Johnson-Allard Model for various sample thicknesses was used in this study. The measurements were conducted in impedance tube on normal incidence acoustic absorption. The date palm fibre was mixed with latex which used for physical treatment on this material. Acoustic absorption behaviour of a porous material with different thicknesses was studied as well as samples with same thickness but different densities. In addition, samples with same properties but different period of compression time were inspected. The tests were in accordance to ISO 10534-2 and ASTM E1050-98 international standards for Acoustic Absorption Coefficient (AAC). Results: The experimental data indicates that two peak values of AAC is 0.93 at 1356Hz for sample with 50 mm thickness, also the AAC at high frequency for same thickness is 0.99 at 4200-4353 Hz that means able to improve acoustic absorption coefficient at low and high frequencies with significant increasing. Meanwhile, another experimental results were acquired for AAC of date palm fibre, with samples thicknesses of 35 mm at different densities.The results show that denser sample (11 Kg m -3) has higher AAC value of 0.83 at 1934-2250 Hz as compared to less dense sample (9.92 Kg m -3) with AAC value 0.84 at 2443-2587 Hz. Conclusion: Acoustic absorption coefficient AAC of date palm fibre was increased at all frequencies when the thickness of sample was increased, particularly at low frequencies less than 1200 Hz. The introduction of latex on the samples adds stiffness, so that sound can be dissipated significantly as it travels through material. Results from the experimental tests show that date palm fibre has good acoustic properties at low and high frequencies and can be used as an alternative replacement to conventional product. Increasing density of the samples, increase the AAC as well. The innovative acoustic absorption panel has a good potential because they are cheaper and lighter in comparison to asbestos and rock wool industrial materials