Analysis of Indicators of Corporate Responsibility in Road Freight Transport: Results of Transport Companies and FMCG Retailers in Serbia

The aim of this paper is the analysis of indicators of corporate responsibility in road freight transport, with special emphasis on freight transport and delivery to Fast Moving Consumers Goods (FMCG) retailers and final consumer. The main task is to rank the importance of corporate responsibility indicators in freight transport from the perspective of the management of transport companies, as well as management of retail stores. In this context, empirical research was conducted on a sample of 124 managers of transport enterprises and 181 managers of FMCG retailers in Serbia. The results showed that the impact of indicators does not depend on the region, transport company and retail store. The indicators show a statistically significant dependence on FMCG type that is being transported. The conducted analysis and achieved results are important in practice as they show to the management of transport companies which indicators should be developed, so that customers (retailers), and thus the users of final products are satisfied. Disadvantages of the existing research and suggestions for future studies are provided in the paper

Marketing Research on Passenger Satisfaction With Public Transport Service in the City of Belgrade

The aim of this paper is to determine, based on conducted marketing research, the level of passenger satisfaction with public transport services for the purpose of making better marketing decisions in the example of the City of Belgrade. The main task is to test the hypothesis on the existence of significant influence of factors, such as quality service, attitude and behaviour of employees (e.g. driver), adequate informing, quality of vehicles, line routes and timetable, on passenger satisfaction. Correlation coefficient and regression analysis were used for interpreting the obtained results and examining the formulated hypothesis. Empirical research has shown that there is a significant correlation between the aforementioned factors and passenger satisfaction with public transport services. The obtained results provided recommendations and guidelines for improving and increasing the quality of public transport services. The research results also provide the basis for future research that could examine the relationship between passenger satisfaction with services and sub-groups within the analyzed factors.</p

Employee Welfare in the Western Balkans Retail Sector: How to Improve It through Socio-organizational Variables

Posljednjih godina zemlje Zapadnog Balkana suočavaju se s egzodusom radne snage, što je složen socijalni problem. S obzirom da se većina zaposlenika bavi uslužnom djelatnošću, a posebno maloprodajnim sektorom, gdje radi oko 10% radno sposobnog stanovništva, potrebno je definirati pokazatelje koji otežavaju dobrobit zaposlenika i predložiti skup mjera za njihovo smanjivanje. S tim u vezi, cilj rada je identificiranje varijabli koje utječu na dobrobit zaposlenika u maloprodajnom sektoru Zapadnog Balkana, s posebnim naglaskom na razlike između malih i srednjih poduzeća i maloprodajnih lanaca. Empirijska studija provedena je na uzorku od 325 zaposlenika u trgovačkim poduzećima. Ispitana je povezanost između varijabli dobrobiti zaposlenika i socijalno-organizacijskih varijabli kao što su zadovoljstvo poslom, iznos mjesečne zarade, radno okruženje, mogućnost napredovanja, socijalna podrška, upotreba moderne tehnologije, poslovna kultura, rotacija posla i sigurnost posla. Rezultati istraživanja pokazali su značajnu povezanost socijalno-organizacijskih varijabli s dobrobiti zaposlenika. Razlike su posebno naglašene između malih i srednjih poduzeća i maloprodajnih lanaca. Na temelju dobivenih rezultata predložen je niz mjera i postupaka koje relevantne institucije i tvorci politike zapošljavanja moraju poduzeti kako bi se neutralizirale različitosti. U radu su izneseni prijedlozi budućih istraživanja.In recent years the countries of the Western Balkans region have been facing an exodus of labour, which represents a complex social problem. Given the fact that the largest number of employees is engaged in the service industry, especially in the retail sector where 10% of all working population is employed, it is necessary to define the indicators which impede employee welfare and to recommend a set of measures for their minimization. In this regard, this paper aims to identify variables which impact employee welfare in the retail sector of the Western Balkans with a particular retrospect to the differences between SMEs and retail chains. Empirical research has been conducted on a sample of 325 employees of retail companies. Correlation between employee welfare and socio-organizational variables, such as job contentment, social support, monthly salary, work environment, promotion opportunity, the use of modern technology, business culture, job rotation and job security have been tested. The results of the research have shown a significant correlation between socio-organizational variables and employee welfare. Differences are especially prominent between SMEs and retail chains. Based on the obtained results, a set of measures and procedures which competent institutions and employment policymakers should undertake to neutralize those differences has been proposed. Suggestions for future research are provided

Factors Associated with Abnormal Uterine Bleeding in Perimenopausal Women

Background: Abnormal uterine bleeding (AUB) is one of the most common health problems encountered in women of the perimenopausal age group. The aim of this study was to investigate the characteristics of functional AUB in perimenopausal women, and to identify predictors of the occurrence of functional AUB in perimenopausal women. Methods: This was a cross-sectional study that included 45 women with complaints of AUB admitted to the gynecology ward in the University Hospital in Foča, and 45 women without AUB who underwent a gynecological examination in the Primary Health Center in Foča, Bosnia and Herzegovina. We included women with AUB who had a normal ultrasound finding without obvious genital or cervical lesions, and who were not on hormonal therapy. The existence of AUB was determined on the basis of a clinical examination by a gynecologist and existing medical documentation. A logistic regression model was used to assess the possible relationship between the occurrence of the functional AUB and the risk factors for its occurrence. Results: The mean patient age was 48.38 ± 2.40 years. There was no significant difference in age, frequency of physical activity, or previous use of oral contraceptives between the two groups of patients divided by the presence of the functional AUB in perimenopause. The logistic regression model showed that age (p = 0.008), high values of body mass index (BMI) (p = 0.001), consumption of alcohol and cigarettes on a daily basis (p = 0.001), and hypertension (p = 0.046) represented significant risk factors associated with functional AUB in perimenopausal women. Conclusions: During routine exams of women approaching menopause, gynecologists should emphasize the harms of smoking and alcohol use, as well as the significance of non-pharmacological and pharmacological methods for the treatment of obesity and hypertension