Aligning IT/IS with Business Strategy Re-visited: a view from Complex Adaptive Systems

This paper explores the co-relational process activities of information technology and systems (IT/IS) and business strategy alignment. The notion of “process” as being strategy and strategic alignment has been observed but not examined. Organizations are both complex and adaptive, and these attributes create significant challenges for managers when assessing strategic requirements. A need exists to further understand alignment as a process and embrace this concept when aligning business IT/IS with the strategic goals of the organisation. This highlights an important distinction of “process” that recasts the nature of congruence and reassesses the appropriateness and usefulness of current practice. The authors propose the use of principles underpinning complex adaptive systems as a way to re-orientate IT/IS alignment in a meaningful and more appropriate manner. The context for the study is the UK Health Service, and informed by a case analysis of 26 senior members from a Scottish Health Board

An exploratory theoretical framework for understanding information behaviour

Recent trends in researching Information Behaviour in organisations show that the initial focus on technology has shifted to cognitive methods that take the individual into account, but more recently there has been a move to the social sciences approach. Literature shows that this approach has been informative but rather theoretic as there has been limited work using this approach to handle information problems in organisations. There is a need to develop and test theories to help understand Information Behaviour in organisations in a social science context that gives direct benefits to the organisation. It is useful to view organisations as complex social networks of interactions, where importance is put on the relationships between people in the organisations, as well as on the individual actor. A need exists to evaluate and connect insights from social sciences communities of practice, and complexity theory. This paper explores insights from these theories and develops a conceptual framework for understanding Information Behaviour in organisations. Data collection is in a preliminary stage, reflections and observations, of the researcher and a few participants. The intention is to provoke thoughts along the lines of seeking to use a synergy between theories that can offer different and useful platforms to help better understand the impact of information behaviour on organizational culture