1 research outputs found
Trust in hybrid humanâautomated decisionâsupport
Research has examined trust in humans and trust in automated decision support.
Although reflecting a likely realization of decision support in highârisk tasks
such as personnel selection, trust in hybrid humanâautomation teams has thus
far received limited attention. In two experiments (N1 = 170, N2 = 154) we
compare trust, trustworthiness, and trusting behavior for different types of
decisionâsupport (automated, human, hybrid) across two assessment contexts
(personnel selection, bonus payments). We additionally examined a possible
trust violation by presenting one group of participants a preselection that
included predominantly male candidates, thus reflecting possible unfair bias.
Whereas fullyâautomated decisions were trusted less, results suggest that trust
in hybrid decision support was similar to trust in humanâonly support. Trust
violations were not perceived differently based on the type of support.
We discuss theoretical (e.g., trust in hybrid support) and practical implications
(e.g., keeping humans in the loop to prevent negative reactions)