Service Quality of Self-Checkout Technology in Malaysian Hypermarket: A Case Study in Johor

The revolution of retailing has been transformed into a new era where technology and human meets. The modern retail environment offers a new kind of services to customer impressively. The purpose of this research is to examine service quality attributes on self-checkout technology and its influence on customer satisfaction and reuse intention. The survey items are adapted from previous literature, and a mall intercept survey via convenient sampling was employed. The findings from 176 data were analyzed using IBM-AMOS to test the hypotheses. Control has a positive significant result with service quality. Ease of use and enjoyment have a negative significant result with service quality while speed and reliability have an insignificant result. Service quality has a strong positive effect on customer satisfaction as well as customer satisfaction with reuse intention. Thus, retail developers could tackle the correct path to make more comprehensive strategies through retail technology innovation to meet customer demand

Total Productive Maintenance Practices in Manufacture of Electronic Components & Boards Industry in Malaysia

The Electrical and Electronics (E&E) industry continues to be a key driver of Malaysia's Industrial development and contributes significantly to GDP growth, export earnings, investment, and employment. Malaysia has become a major global manufacturing hub for the E&E industry and four decades and continues to be a preferred E&E investment destination. In order to sustain and stay competitive, the Malaysian semiconductor companies are urged to implement world class maintenance techniques that will improve equipment utilization and thus reducing capital expenditure. Total Productive Maintenance (TPM) is one of the effective maintenance strategies for enhancing the overall equipment effectiveness (OEE) to achieve a significant competitive advantage. The aim of the study is to determine the effectiveness of TPM to improve OEE in the E&E industry. This study used the real time data for two types of die attach equipment models, namely CANON and ESEC. The data was collected from an E&E company in Malaysia. The real time data was recorded by software known as Global Operator User Interface (GOUI) system. GOUI system captures the real time data directly from the machine. The result shows that the implementation of TPM gives a significant difference in OEE for both different equipment models. In addition, this study also shows that the three TPM practices namely planned maintenance, autonomous maintenance, and focused maintenance are able to explain 91.2% of the total variation of OEE in the E&E industry

Retracted: Weighting methods in the construction of area deprivation indices

This article was withdrawn and retracted by the Journal of Fundamental and Applied Sciences and has been removed from AJOL at the request of the journal Editor in Chief and the organisers of the conference at which the articles were presented (www.iccmit.net). Please address any queries to [email protected]