The ‘Inside-out’ and ‘Outside-in’ Approaches on Students’ Perceived Service Quality: An Empirical Evaluation

Competition for student enrollment has intensified with the liberalization of the private higher education industry in Malaysia. This has prompted the higher private education institutions to pay more attention in assessing the overall students’ perceived service quality of the respective institution. The aim of this research is to evaluate and validate the determinants of the overall students’ perceived service quality for a private higher education institution in Malaysia, based on the combination of both the ‘inside-out’ and ‘outside-in’ approaches. A total of 458 undergraduate business students from a private university in Malaysia participated in this research. The research found that contact personnel, quality of librarians, access to facilities, curriculum, staff responsiveness from the Division of Examinations and Awards, reputation of the tertiary institution and academic program, amount of recreational activities, and cost of courses offered were positively related to the overall students’ perceived service quality. Keywords: inside-out approach; outside-in approach; perceived service quality; Malaysi

Brain Drain, Talent Mobility And Academic Networking

Talent is the key to economic development and the network built among talents is the resource crucial for national competitiveness. Talent is highly mobile and a more talented individual tends to show higher tendency to move on and respond to better economic opportunities. Therefore, managing talent is a challenging job. This paper examines the evolution of brain drain to talent mobility and also analyses talent networking for a special group of talent, that is, academics. The purpose of this paper is to explore the nature and patterns of academic networking, and the challenges in forming and maintaining this network

The Impact of Resource Input Model of Education Quality on the Overall Students’ Perceived Service Quality

Students’ retention and their academic performance are influenced by the service quality provided by higher education institutions (Sander, Stevenson, King and Coates, 2000). As such, it is vital to identify the determinants of the overall students’ perceived service quality. The aim of this research is to evaluate and validate the determinants of the overall students’ perceived service quality in a private higher education institution in Malaysia, based on the combination of both the ‘inside-out’ and ‘outside-in’ approaches as well as the resource input model of education quality. A total of 458 undergraduate business students from a private university in Malaysia participated in this research. The findings revealed that contact personnel, access to facilities, cost of courses offered, physical facilities of the tertiary institution and resource input model of education quality were positively related to the overall students’ perceived service quality. Keywords:  service quality; education quality; perceived service quality Résumé:  La mémoire et la performance scolaire des étudiants sont influencées par la qualité des services fournis par les établissements d'enseignement supérieur (Sander, Stevenson, King and Coates, 2000). Il est donc important d'identifier les déterminants de la qualité de l'ensemble des services perçue par les étudiants. Le objectif de cette recherche est d'évaluer et de valider les déterminants de la qualité de l'ensemble des services perçue par les étudiants dans un établissement d'enseignement supérieur privé en Malaisie. Cette recherche est basée sur la combinaison de deux approches  "inside-out" et "outside-in", ainsi que le modèle d'entrée de ressources de la qualité de l'éducation. Un total de 458 étudiants de premier cycle d'une université privée en Malaisie ont participé à cette recherche. Les résultats ont révélé que le personnel de contact, l'accès aux installations, le coût des cours offerts, les installations physiques de l'établissement d'enseignement supérieur et le modèle d’entrées de ressources de la qualité de l'éducation sont positivement liés à la qualité de l’ensemble des services perçue par les étudiants.Mots-clés:  qualité de service; qualité de l'éducation; qualié de service perçu

Public Expenditure in a Simple Model of Economic Growth: The Case of Malaysia

This paper develops the public expenditure in a simple model of economic growth inMalaysia. The model investigates the relationship between the development expenditure (DE), investment (I), trade balance (TB) and Gross Domestic Product (GDP). The study used the annual data from 1970 to 2014. Simultaneous equation model, in particularly, Two-Stage Least Squares Method (TSLS) applied in this model. The result showed that investment (I) and trade balance (TB) are the most important variables determine the GDP. In determination of the level of investment (I), it appeared that GDP and trade balance (TB) are the important factors. GDP and investment (I) are the important factors determine the amount of trade balance (TB). Moreover, the results contradict to Wagner’s Law of government expenditure generally rises in tandem with income increases. It could be drawn from the results are either the size of government is driven from non-economic factors, or insufficient public expenditure is channeled toward development expenditure. Therefore, the development expenditure is merely not productive or supportive toward long term economic growth inMalaysia.   &nbsp

The Impact of Resource Input Model of Education Quality on the Overall Students’ Perceived Service Quality

Students’ retention and their academic performance are influenced by the service quality provided by higher education institutions (Sander, Stevenson, King and Coates, 2000). As such, it is vital to identify the determinants of the overall students’ perceived service quality. The aim of this research is to evaluate and validate the determinants of the overall students’ perceived service quality in a private higher education institution in Malaysia, based on the combination of both the ‘inside-out’ and ‘outside-in’ approaches as well as the resource input model of education quality. A total of 458 undergraduate business students from a private university in Malaysia participated in this research. The findings revealed that contact personnel, access to facilities, cost of courses offered, physical facilities of the tertiary institution and resource input model of education quality were positively related to the overall students’ perceived service quality. Keywords:  service quality; education quality; perceived service quality Résumé:  La mémoire et la performance scolaire des étudiants sont influencées par la qualité des services fournis par les établissements d'enseignement supérieur (Sander, Stevenson, King and Coates, 2000). Il est donc important d'identifier les déterminants de la qualité de l'ensemble des services perçue par les étudiants. Le objectif de cette recherche est d'évaluer et de valider les déterminants de la qualité de l'ensemble des services perçue par les étudiants dans un établissement d'enseignement supérieur privé en Malaisie. Cette recherche est basée sur la combinaison de deux approches  "inside-out" et "outside-in", ainsi que le modèle d'entrée de ressources de la qualité de l'éducation. Un total de 458 étudiants de premier cycle d'une université privée en Malaisie ont participé à cette recherche. Les résultats ont révélé que le personnel de contact, l'accès aux installations, le coût des cours offerts, les installations physiques de l'établissement d'enseignement supérieur et le modèle d’entrées de ressources de la qualité de l'éducation sont positivement liés à la qualité de l’ensemble des services perçue par les étudiants.Mots-clés:  qualité de service; qualité de l'éducation; qualié de service perçu

Brain Drain, Talent Mobility And Academic Networking

Talent is the key to economic development and the network built among talents is the resource crucial for national competitiveness. Talent is highly mobile and a more talented individual tends to show higher tendency to move on and respond to better economic opportunities. Therefore, managing talent is a challenging job. This paper examines the evolution of brain drain to talent mobility and also analyses talent networking for a special group of talent, that is, academics. The purpose of this paper is to explore the nature and patterns of academic networking, and the challenges in forming and maintaining this network