The relationships between portuguese banks and their customers in a recessionary context

Financial institutions were in the genesis of the crisis that led to the current recession. This study aims to understand better the relationship Portuguese people have with their banks in a recessionary context, as well as to provide knowledge that may contribute to the consumer behavior field of research linking to the Banking industry. Having that purpose in mind, a quantitative study was conducted using data gathered by questionnaire using a sample of 488 respondents, which was further complemented by the information collected applying Netnography. The overall analysis suggests that the impact of the crisis on the household financial situation throughout the last couple of years influences attitudes towards money and expenses. The way customers’ purchase and consumption behaviors were affected by crisis are, to some extent, positively related to their satisfaction with the main bank.info:eu-repo/semantics/publishedVersio

Online purchase determinants of loyalty: the mediating effect of satisfaction in tourism

The purpose of this research is to investigate the impact of four online purchase determinants (website image, routine, website knowledge and innovativeness) on customer loyalty and the mediating effect of customer satisfaction within the context of e-commerce. The research model is tested using data collected from 3188 regular buyers of the national leader in the sector being studied. The statistical analyses were conducted within the Structural Equation Modeling framework. Results show that there is a complete mediating effect of e-customer satisfaction in the relationship between three online purchase determinants (website image, online routine and website knowledge) and e-customer loyalty. The research results provide an important insight into how e-companies can pursuit and use delight to highlight customers' loyalty. These results allow for a better understanding of customer specificities, with practical actions aimed at their real needs and expectations.info:eu-repo/semantics/acceptedVersio

Biomassa microbiana do solo sob sistemas de manejo com diferentes coberturas vegetais.

bitstream/item/66226/1/31294.pdfOrganizado por: Alberto Feiden, Milton Parron Padovan, Adalgiza Inês Campolim, Aurélio Vinícius Borsato, Ivo de Sá Motta, João Batista Catto, Tércio Jacques Fehlaue

Técnica de criação de Thyrinteina arnobia (Lepdoptera: Geometridae).

Técnica de Criação deThyrinteina arnobia (Lepidoptera: Geometridae); A Praga; Substrato Alimentar para a Fase Larval; Sistema para Criação da Fase Larval; Sistema para Manutenção de Fases de Pré-Pupa e Pupa; Sistema de Manutenção de Adultos e de Oviposição.bitstream/item/24261/1/DOC2010105.pdfDocumento on-line

Teste de vôo como critério de avaliação de qualidade de Trichospilus diatraeae (Hymenoptera: Eulophidae).

SICONBIOL 2011

Rotação de culturas. VII. Efeito dos cultivos de inverno sobre o rendimento de grãos e em algumas características agronômicas das plantas de soja, no período agrícola de 1979 a 1985.

bitstream/item/133859/1/ID12342-1984-1985sojaresultados-p62-76.pdfTrabalho apresentado na XIII Reunião de Pesquisa de Soja da Região Sul, Porto Alegre, 1984