143 research outputs found

    Ultra-high speed electro-optical systems employing fiber optics final report

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    Ultrahigh speed electro-optical systems employing fiber optic

    Marketing Actions and the Value of Customer Assets: A Framework for Customer Asset Management

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    This article develops a framework for assessing how marketing actions affect customers’lifetime value to the firm. The framework is organized around four critical actions that firms must take to effectively manage the asset value of the customer base: database creation, market segmentation, forecasting customer purchase behavior, and resource allocation. In this framework, customer lifetime value is treated as a dynamic construct, that is, it influences the eventual allocation of marketing resources but is also influenced by that allocation. By viewing customers as assets and systematically managing these assets, a firm can identify the most appropriate marketing actions to acquire, maintain, and enhance customer assets and thereby maximize financial returns. The article discusses in detail how to assess customer lifetime value and manage customers as assets. Then, it identifies key research challenges in studying customer asset management and the managerial challenges associated with implementing effective customer asset management practices.Yeshttps://us.sagepub.com/en-us/nam/manuscript-submission-guideline

    Finding the positive in loss: stillbirth and its potential for parental empowerment

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    This paper reports on doctoral research that investigated parental experience of stillbirth. Drawing on in-depth interviews with ten couples and 12 mothers, it argues that while the experience of stillbirth is, to some extent, one that brings stigma, as parents recount feelings of failure and also their social difficulties following the loss, there are positives that may be taken from the experience. Far from being ‘passive victims of prejudice’ (Shih, 2004), parents are empowered to take action to improve local and, in some cases, national maternity services as well as raising awareness of stillbirth and breaking the silence that surrounds it
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