Sentiment Analysis of the Public Towards the Kanjuruhan Tragedy with the Support Vector Machine Method

A tragedy occurred in the Indonesian football world during the Arema vs. Persebaya match on October 1, 2022, resulting in the loss of approximately 714 lives, including 131 fatalities and 583 injuries. The tragedy is believed to have been caused by tear gas in the spectator stands and the closure of exits at the Kanjuruhan stadium. This event sparked a diverse range of public responses on social media, which can be analyzed through sentiment analysis. In this study, we employed the Support Vector Machine (SVM) algorithm, known for its speed and accuracy in text classification, to process and analyze tweets from October 1 to 31, 2022, as well as YouTube comments related to the Kanjuruhan tragedy from October 1 to November 20, 2022. Among the different SVM kernels, the RBF kernel exhibited the highest accuracy, precision, recall, and F1 scores, reaching 76.40%, 75.74%, 76.40%, and 75.18% respectively, when predicting data with three labels. Furthermore, the RBF kernel showed the best performance for data with two labels, achieving the highest accuracy, precision, recall, and F1-Score, which increased to 81.54%, 81.56%, 81.54%, and 81.56%, respectively