Using measures of emotions to improve work climate, products and decisionmaking

Individual emotions can be measured and interactive patterns of emotions can be interpreted to provide insights about the emotional state of individuals. This article describes the merger of two disparate methodologies, one which provides the means for measuring emotions and another which provides for analysis of the complex patterns of emotions to produce meaningful interpretations. Traditionally, measures of emotions have been used in clinical settings for therapeutic purposes. In this paper we explore the use of measures of emotions for business purposes. Specifically we provide examples of how information about an individual’s emotions can be used to improve organizational climate, improve product design, and improve decision-making.decision-making, measuring emotions, nonlinear, product design.

Emotional Components Of Unethical Decisions: An Exploratory Study

The role of emotions in decision-making has been explored by others and has revealed that both “immediate emotions”, those present at the time of the decision, and “expected emotions”, those expected to result from a decision, effect which alternative will be chosen (Lowenstein, 2001). The significance of emotions in behavior decisions has also been estimated as it relates to product and service choice (Morris, 2002). This research employs a mixed-method design to understand the role emotions play in making decisions regarding ethical behavior. The research applies a validated technique for measuring human emotions to determine whether there is an emotional reaction to the mere consideration of unethical behavior and which emotions, if any, respond to the thought of unethical behavior

Managing Disruptive Events: How To Create Interdepartmental Responses

This article describes new concepts and methods that have been successfully applied to manage disruptive events in a large scale hospital setting. Specifically it addresses problems with service quality that emerge from disruptive events and introduces the concept of wholism as a conceptual foundation for fostering interdepartmental responses. Finally, it presents an instructional method for teaching interdepartmental interdependency in corporate or university settings

Fostering A Wholistic Education: A Practical Approach For Advisors

This article defines wholistic education and provides a model currently used in a college-level, academic setting. The various dimensions of the model are described along with the manner by which each is measured. An important contribution of this paper is the introduction of nonlinear methods which provide appropriate means for analyzing and responding to individual student behaviors. While the model is specific to our institution it is general enough to be adapted to any other academic setting.  &nbsp

Studying complex interventions : reflections from the FEMHealth project on evaluating fee exemption policies in West Africa and Morocco

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