The impact of industry 4.0 on supply chain capability and supply chain resilience: A resource-based view

Industry 4.0, a collection of emerging intelligent and digital technologies, has been the main interest of both researchers and practitioners in operations management (OM) in recent years. Despite its proclaimed effectiveness in supply chain (SC) management, empirical studies examining the effects of Industry 4.0 adoption on SC resilience have been underrepresented in the current OM literature. In our study, we explore the effects of 16 Industry 4.0 technologies and IT advancement concerning SC resilience through the mediating roles of SC capabilities with respect to SC collaboration and SC visibility. Following the dynamic resource-based view (RBV), we regard Industry 4.0 adoption and IT advancement as two important IT resources with heterogeneity, SC collaboration and SC visibility as essential SC dynamic capabilities, and SC resilience as competitive advantages. We suggest the combination and evolution of IT resources and dynamic SC capabilities helps firms obtain the competitive advantage regarding SC resilience. Using data from a survey of 408 Chinese manufacturing firms, we reveal Industry 4.0 adoption is positively related to IT advancement and that Industry 4.0 has a nonsignificant impact on SC capabilities, whereas IT advancement has a positive impact on SC capabilities. Additionally, both SC collaboration and visibility positively influence SC resilience and significantly mediate the impacts of Industry 4.0 and IT advancement on SC resilience. Our study offers an enhanced understanding of the specific flows between Industry 4.0 and SC resilience and provides nuanced insights for both literature and practice

Development and validation of the Chinese version of the Reintegration to Normal Living Index for use with stroke patients

2010-2011 > Academic research: refereed > Publication in refereed journalVersion of RecordPublishe

Supplier partnership and cost performance : the moderating roles of specific investments and environmental uncertainty

2013-2014 > Academic research: refereed > Publication in refereed journalAccepted ManuscriptRGCPolyU 5441/12HPublishe

Market competitiveness and quality performance in high-contact service industries

2012-2013 > Academic research: refereed > Publication in refereed journalAccepted ManuscriptRGCPolyU 551410Publishe

The relationships among leadership, goal orientation, and service quality in high-contact service industries : an empirical study

2012-2013 > Academic research: refereed > Publication in refereed journalAccepted ManuscriptOthersThis research was supported in part by The Hong Kong Polytechnic University under Grant no.1-ZV6DPublishe

Combating extreme weather through operations management : evidence from a natural experiment in China

202311 bcchNot applicableSelf-fundedPublished36 monthsGreen (AAM

Does quality management improve performance or vice versa? Evidence from the hotel industry

This paper has several aims: (a) to identify an empirical taxonomy of quality management (QM), (b) to assess whether more advanced QM hotels achieve better performance levels and (c) to analyse whether hotels with better performance levels have more advanced QM levels. This paper contributes to identify a taxonomy of QM in hotels showing the association between a particular level of QM and different performance dimensions. In addition, the paper sheds light on the possible selection effect in the hotel industry. The study finds that hotels with higher QM levels have better hotel guest satisfaction and employee satisfaction, efficiency and better business performance. It also shows that hotels with better performance levels develop QM to a greater extent. Accordingly, QM level is one factor among others that explain better performance levels in hotels. Also, good performance can facilitate the implementation of QM practices.This work has been carried out as part of the research project ECO2009-12231 funded by the Science and Innovation Ministry (Plan Nacional de I+D+i)