Proposal of a Customer-Oriented Sustainable Balanced Scorecard for Agri-food Supply Chains

This work aims to propose a Customer-Oriented Sustainable Balanced ScoreCard (COSBSC) for Agri-food Supply Chains (ASC). Balanced Scorecard (BSC) is one of the most widespread performance measurement systems used. In ASC contexts, the inclusion of sustainability issues (mainly environmental and social) is a relevant issue not only because companies are subject to many public legislation constraints but also because final clients are becoming more concerned about purchasing sustainable products and services and force upstream the ASC to meet certain levels. This fact leads the ASC companies to adopt customer-oriented strategies in which sustainable aspects are of special relevance when managing their businesses more efficiently. For that purpose, in this work a research on BSC models is developed, along with sustainability issues specifically addressed by ASC. Then a proposal of a COSBSC for ASC is presented.Authors of this publication acknowledge the contribution of the Project GV/2017/065 “Development of a decision support tool for the management and improvement of sustainability in supply chains” funded by the Regional Government of Valencia. Authors also acknowledge the Project 691249, RUC-APS “Enhancing and implementing Knowledge based ICT solutions within high Risk and Uncertain Conditions for Agriculture Production Systems” (www.ruc-aps.eu), funded by the European Union under its funding scheme H2020-MSCA-RISE-2015.Verdecho Sáez, MJ.; Pérez Perales, D.; Alarcón Valero, F. (2020). Proposal of a Customer-Oriented Sustainable Balanced Scorecard for Agri-food Supply Chains. En Advances in Engineering Networks. Springer Link. 233-240. https://doi.org/10.1007/978-3-030-44530-0_2823324