Investigating Adoption of E-Procurement Systems: An Empirical Study

This paper attempts to provide insights into current E-procurement practices. A survey was conducted among 342 members of Institute of Supply Management –Western Washington (ISM-WW), the local chapter of the Institute of Supply Management (ISM). This paper reports on the findings of the survey conducted. The research helped the author to identify numerous critical success factors to effective implementation, key factors in making the decision to implement E-procurement systems, problems encountered during the implementation, and unanticipated things that were not considered in a company\u27s original plan to implement E-procurement systems as well as the benefits that the companies gained as a result of successful E-procurement implementation. The author\u27s aspiration is that the results of the survey will help companies develop a better understanding of use and implementation of E-procurement systems and avoid the problems encountered by other firms

Evaluating and designing electronic government for the future: Observations and insights from Australia

This paper uses data from a program of customer interviews and focus group research conducted by the Australian government to develop an electronic services evaluation and design framework. A proven theory building approach has been used to develop and confirm the various components of electronic government (e-government) use and satisfaction from original government studies conducted in Australia and to create the new evaluation framework. Building on the extant e-government literature, the reintroduction of the original data into the framework yielded some emergent observations and insights for future e-government design, including the somewhat paradoxical importance of human contacts and interactions in electronic channels, service efficiency and process factors that impinge on customer satisfaction and dissatisfaction, and a potential growth trajectory for telephony based e-government for older segments of the community.Nigel Martin and John Ric