A framework for the improvement of knowledge-intense business processes

University of Technology, Sydney. Faculty of Information Technology.This thesis reports on the results of research into the development of a framework for the improvement of knowledge-intense business processes (KBPI). This framework is composed of three parts: an epistemology, which provides a working definition of the concept of knowledge and a theoretical foundation of the improvement framework; a business process ontology, used to describe a business process; and an improvement methodology, used to guide the improvement process. The framework was tested on three different business processes through the conduct of three case studies. The case study results show that the KBPI can be applied to the process analysis and improvement of a variety of business processes but is especially useful to those processes that are knowledge-intense

A framework for the improvement of knowledge-intensive business processes

2006-2007 > Academic research: refereed > Publication in refereed journalAccepted ManuscriptPublishe

The impact of knowledge management on innovation and entrepreneurship in the biotechnology and telecommunications industries

Knowledge management, Innovation, Distinctive competences, Entrepreneurship, Knowledge intensive industries, L26,

Social Networking Tools for Knowledge Based Action Groups

Urban areas are administratively complex, and bureaucrats are often overburdened when they are working at or beyond what Herbert Simon called the bounds of their rationality [1]. Decisions impacting community group members may be based on little genuin