From Service to Experience: Understanding and Defining the Hospitality Business

Failure adequately to define or understand hospitality as a commercial phenomenon has created a fragmented academic environment and a schizophrenia in the industry that has the potential to limit its development as a global industry. This article suggests that, by redefining hospitality as behaviour and experience, a new perspective emerges that has exciting implications for the management of hospitality businesses. A framework to describe hospitality in the commercial domain is proposed. This framework suggests a focus on the host–guest relationship, generosity, theatre and performance, ‘lots of little surprises’, and the security of strangers – a focus that provides guests with experiences that are personal, memorable and add value to their lives

Spectral Properties From Lyman-alpha to H-alpha For An Essentially Complete Sample of Quasars I: Data

We have obtained quasi-simultaneous ultraviolet-optical spectra for 22 out of 23 quasars in the complete PG-X-ray sample with redshift, z<0.4, and M_B<-23. The spectra cover rest-frame wavelengths from at least Lyman-alpha to H-alpha. Here we provide a detailed description of the data, including careful spectrophotometry and redshift determination. We also present direct measurements of the continua, strong emission lines and features, including Lyman-alpha, SiIV+OIV], CIV, CIII], SiIII], MgII, H-beta, [OIII], He5876+NaI5890,5896, H-alpha, and blended iron emission in the UV and optical. The widths, asymmetries and velocity shifts of profiles of strong emission lines show that CIV and Lyman-alpha are very different from H-beta and H-alpha. This suggests that the motion of the broad line region is related to the ionization structure, but the data appears not agree with the radially stratified ionization structure supported by reverberation mapping studies, and therefore suggest that outflows contribute additional velocity components to the broad emission line profiles.Comment: 42 pages, 10 figures, 13 tables. Accepted by AJ. Supplemental figures not included. Full version available at http://physics.uwyo.edu/~shang/pgxpaper/ShangPaper.pd

Red Quasars and Quasar Evolution: the Case of BALQSO FIRST J155633.8+351758

We present the first near-IR spectroscopy of the z=1.5 radio-loud BALQSO FIRST J155633.8+351758. Both the Balmer decrement and the slope of the rest-frame UV-optical continuum independently suggest a modest amount of extinction along the line of sight to the BLR (E(B-V)~0.5 for SMC-type screen extinction at the QSO redshift). The implied gas column density along the line of sight is much less than is implied by the weak X-ray flux of the object, suggesting that either the BLR and BAL region have a low dust-to-gas ratio, or that the rest-frame optical light encounters significantly lower mean column density lines of sight than the X-ray emission. From the rest-frame UV-optical spectrum, we are able to constrain the stellar mass content of the system. Comparing the maximal stellar mass with the black hole mass estimated from the bolometric luminosity of the QSO, we find that the ratio of the black hole to stellar mass may be comparable to the Magorrian value, which would imply that the Magorrian relation is already in place at z=1.5. However, multiple factors favor a much larger black hole to stellar mass ratio. This would imply that if the Magorrian relation characterizes the late history of QSOs, and the situation observed for F1556+3517 is typical of the early evolutionary history of QSOs, central black hole masses develop more rapidly than bulge masses. [ABRIDGED]Comment: 23 pages, 4 embedded postscript figures; Accepted for publication in The Astronomical Journal, December 200

Do broad absorption line quasars live in different environments from ordinary quasars?

We select a sample of $\sim 4200$ traditionally defined broad absorption line quasars (BALQs) from the Fifth Data Release quasar catalog of the Sloan Digital Sky Survey. For a statistically homogeneous quasar sample with $1.7\le z\le 4.2$, the BAL quasar fraction is $\sim 14$ and is almost constant with redshift. We measure the auto-correlation of non-BAL quasars (nonBALQs) and the cross-correlation of BALQs with nonBALQs using this statistically homogeneous sample, both in redshift space and using the projected correlation function. We find no significant difference between the clustering strengths of BALQs and nonBALQs. Assuming a power-law model for the real space correlation function $\xi(r)=(r/r_0)^{-1.8}$, the correlation length for nonBALQs is $r_0=7.6\pm 0.8 h^{-1}{\rm Mpc}$; for BALQs, the cross-correlation length is $r_0=7.4\pm 1.1 h^{-1}{\rm Mpc}$. Our clustering results suggest that BALQs live in similar large-scale environments as do nonBALQs.Comment: accepted for publication in Ap

Origin of the complex radio structure in BAL QSO 1045+352

We present new more sensitive high-resolution radio observations of a compact broad absorption line (BAL) quasar, 1045+352, made with the EVN+MERLIN at 5 GHz. They allowed us to trace the connection between the arcsecond structure and the radio core of the quasar. The radio morphology of 1045+352 is dominated by a knotty jet showing several bends. We discuss possible scenarios that could explain such a complex morphology: galaxy merger, accretion disk instability, precession of the jet and jet-cloud interactions. It is possible that we are witnessing an ongoing jet precession in this source due to internal instabilities within the jet flow, however, a dense environment detected in the submillimeter band and an outflowing material suggested by the X-ray absorption could strongly interact with the jet. It is difficult to establish the orientation between the jet axis and the observer in 1045+352 because of the complex structure. Nevertheless taking into account the most recent inner radio structure we conclude that the radio jet is oriented close to the line of sight which can mean that the opening angle of the accretion disk wind can be large in this source. We also suggest that there is no direct correlation between the jet-observer orientation and the possibility of observing BALs.Comment: 8 pages, 3 figures, accepted for publication in Ap

Associated Absorption Lines in the Radio-Loud Quasar 3C 351: Far-Ultraviolet Echelle Spectroscopy from the Hubble Space Telescope

As one of the most luminous radio-loud quasars showing intrinsic ultraviolet (UV) and X-ray absorption, 3C 351 provides a laboratory for studying the kinematics and physical conditions of such ionized absorbers. We present an analysis of the intrinsic absorption lines in the high-resolution ($\sim$ 7 km/s) far-UV spectrum which was obtained from observations with the Space Telescope Imaging Spectrograph (STIS) on board the Hubble Space Telescope (HST). The spectrum spans wavelengths from 1150 \AA to 1710 \AA, and shows strong emission lines from O VI and Ly$\alpha$. Associated absorption lines are present on the blue wings of the high-ionization emission doublets O VI $\lambda\lambda$ 1032,1038 and N V $\lambda\lambda$ 1238,1242, as well as the Lyman lines through Ly$\epsilon$. These intrinsic absorption features are resolved into several distinct kinematic components, covering rest-frame velocities from -40 to -2800 km/s, with respect to the systemic redshift of $z_{em}=0.3721$. For the majority of these absorption line regions, strong evidence of partial covering of both the background continuum source and the BELR is found, which supports the intrinsic absorption origin and rules out the possibility that the absorption arises in some associated cluster of galaxies. The relationship between the far-UV absorbers and X-ray `warm' absorbers are studied with the assistance of photoionization models. Most of the UV associated absorption components have low values of the ionization parameter and total hydrogen column densities, which is inconsistent with previous claims that the UV and X-ray absorption arises in the same material. Analysis of these components supports a picture with a wide range of ionization parameters, temperatures, and column densities in AGN outflows.Comment: 27 pages with 5 figures, accepted by Ap

Discovery of a Classic FR-II Broad Absorption Line Quasar from the FIRST Survey

We have discovered a remarkable quasar, FIRST J101614.3+520916, whose optical spectrum shows unambiguous broad absorption features while its double-lobed radio morphology and luminosity clearly indicate a classic Fanaroff-Riley Type II radio source. Its radio luminosity places it at the extreme of the recently established class of radio-loud broad absorption line quasars (Becker et al. 1997, 2000; Brotherton et al. 1998). Because of its hybrid nature, we speculate that FIRST J101614.3+520916 is a typical FR-II quasar which has been rejuvenated as a broad absorption line (BAL) quasar with a Compact Steep Spectrum core. The direction of the jet axis of FIRST J101614.3+520916 can be estimated from its radio structure and optical brightness, indicating that we are viewing the system at a viewing angle of > 40 degrees. The position angles of the radio jet and optical polarization are not well-aligned, differing by 20 to 30 degrees. When combined with the evidence presented by Becker et al. (2000) for a sample of 29 BAL quasars showing that at least some BAL quasars are viewed along the jet axis, the implication is that no preferred viewing orientation is necessary to observe BAL systems in a quasar's spectrum. This, and the probable young nature of compact steep spectrum sources, leads naturally to the alternate hypothesis that BALs are an early stage in the lives of quasars.Comment: 14 pages, 6 postscript figures; accepted for publication in the Astrophysical Journa