The effect of patient aggression on healthcare workers’ mental health and anxiety mediated by psychological well-being during the COVID-19 outbreak

oai:repository.canterbury.ac.uk:97017The aftermath effects including overstressed health systems, increased number of cases, death rates, and patient aggression have significant implications on the healthcare workers’ psychological well-being. Building on both the Health Belief Model and Conservation of Resources theory, this study examined the impact of patient aggression on healthcare workers’ psychological well-being, anxiety, and mental health during the COVID-19 pandemic. Further, the study tested the mediating role of psychological well-being in the abovementioned relationships. Data obtained from 549 Lebanese healthcare workers in private hospitals in a two-wave survey was used to evaluate the proposed study’s relationships, using confirmatory factor analysis and structural equation modeling. The results indicated that patient aggression has significant negative impact on healthcare workers’ psychological well-being and mental health while it increases anxiety. Further, psychological well-being partially mediated the relationship between patient aggression and anxiety. Theoretical contributions, practical implications of the study, and suggestions for further studies are discussed

Can employees' trust their supervisor? The role of high-performance work systems and stewardship climate on employee voice.

The focus of this research is to investigate the factors that influence employee voice behaviour by examining the integration of high-performance work systems, stewardship climate, and trust in supervisor. Drawing on social exchange theory and leader-member exchange, this study investigates the positive relationship between trust in supervisor, high-performance work systems, stewardship climate and employee voice. Data were collected in three stages from 376 Nigerian telecommunications customer-contact employees. Partial Least Squares-Structural Equation Modelling was used to test the dataset. The findings indicate that high-performance work systems have a favourable association with employee voice, while stewardship climate has an adverse correlation with employee voice. Moreover, trust in supervisor is found to mediate and enhance the favourable relationship between high-performance work systems, stewardship climate, and employee voice. The relevance of this study to service industries, management research, and its practical implications is discussed. [Abstract copyright: © 2024 The Authors.

The Impact of Workload on Workers’ Traumatic Stress and Mental Health Mediated by Career Adaptability during COVID-19

Building on career construction theory and the conservation of resources theory, this study investigated the impact of workload on healthcare workers’ mental health and secondary traumatic stress mediated by career adaptability during the COVID-19 pandemic. Data collected from 549 healthcare workers working in Lebanese private hospitals in a two-wave survey were utilized to evaluate the proposed conceptual model, using confirmatory factor analysis and structural equation modeling. Contrary to our propositions, the workload had a significant positive effect on career adaptability and mental health and a negative effect on secondary traumatic stress. Similarly, career adaptability had a significant positive impact on mental health whereas it had a negative significant impact on secondary traumatic stress. Moreover, the results indicated that career adaptability links workload to secondary traumatic stress; however, the sign of the mediating effect is contrary to the hypotheses of this study. Our unexpected results indicate that workload might be considered a challenging demand that enhances healthcare workers’ career adaptability and mental health and reduces secondary traumatic stress. Healthcare management and human resource managers should develop employees’ abilities to face subsequent large-scale pandemics and should create a positive working atmosphere by providing support and training to healthcare workers