102 research outputs found
A Proximity Indicator for e-Government: The Smallest Number of Clicks
In order to develop an indicator measuring the proximity of e-Government and its different generic functions, we analysed a set of studies that were conducted in the United States and in Europe. We defined 21 elements of measure grouped in six dimensions of proximity and we surveyed the official Websites of the French-speaking Swiss Cantons in 2002 and 2003. We observed that more technical aspects such as navigability were well developed, whereas more âsocio-politicalâ aspects (data protection, access for handicapped) and organisational issues were still in early stages. To conclude this work we give some hints for the application of a methodology based on proximity measurement.e-Government; portals; evaluation; proximity; 3-clicks rule; usability
A One-Stop Government Prototype Based on Use Cases and Scenarios
In this paper we show the methodology we used to build a prototype for One-stop Government. We started by defining ten simple use cases, and then we developed scenarios, business rules and sequence diagrams for each of them. This work was based on a conceptual model for One-stop Government we developed in a previous research. We also explain why the use cases and the scenarios proved very helpful for the conception and the development of the prototype. Last we show the software architecture, based on distributed components, and the operation of the prototype with a few examples.e-government; model; use case; scenario; architecture
Why TaxMe Makes Taxpayers Happy?
TaxMe-Online is the online tax declaration system of the Canton of Bern in Switzerland, where each of the 26 Cantons has its own fiscal regime and taxation system. In 2008 it was used by almost 26 percent of the Canton of Bern taxpayers (42% used the TaxMe-CD or other software, and the last third chose the paper forms). The TaxMe portal furthermore gives taxpayer access to their fiscal data (taxation status, amounts paid, etc.) and allows them to send electronic vouchers. TaxMe-Online does not require any preliminary registration as the taxpayers receive their user ID at the same time as the tax declaration forms, and when they log in with their identification data, their identity data (name, address, etc.) are already available. Users do however have to sign a paper-based validation declaration: until they have done so, their online tax declaration is not considered as finalized. The tax administration does not have the right to access taxpayers' data until the receipt of this validation declaration. TaxMe-Online is built on open source components and solutions; data are coded before being sent electronically (Secure Socket Layer). 33% of the TaxMe-Online users say they are âvery happyâ with this way of filling in their tax declaration, but amongst citizens using a similar solution on CD-ROM or the paper-based declaration, only 18% say they are very happy. This paper tries to find out why the online solution scores much higher than other tax declaration systems. It comprises three main parts (i) the development of an assessment model; (ii) a description of the system and its functionalities; and (iii) an analysis of user acceptance. We investigated the point of view of the TaxMe-Online users on an empirical basis, most notably by analysing secondary sources such as surveys realized by the fiscal administration of the Canton of Bern and newspaper articles, and by conducting interviews with various stakeholders.Taxation; case study; usability; portal; data exchange; open source; user acceptance
A Framework to Analyze Data Governance of Swiss Population Registers
In June 2006 the Swiss Parliament adopted a new law on population registers' harmonization in order to simplify statistical data collection and data exchange from around 4'000 decentralized registers. Besides there are more than 2'000 administrative services delivered to Swiss citizens and businesses, of which hundreds could potentially use data from population registers. The law is rather vague about the implementation of this harmonization and even though many projects are currently being undertaken in this domain, most of them are quite technical. We believe there is a need for analysis tools and therefore in this paper we propose a conceptual framework to analyse data governance of these populations registers, with a strong focus on information requirements and identity management. In order to develop this framework we built on existing approaches to define its building blocks: data consumers, data sources, identity in a given context, requirements, and data sets.governance; data; identity; population registers; modelling; framework
Method and Instruments for Modeling Integrated Knowledge
MIMIK (Method and Instruments for Modeling Integrated Knowledge) is a set of tools used to formalize and represent knowledge within organizations. It furthermore supports knowledge creation and sharing within communities of interest or communities of practice. In this paper we show that MIMIK is based on a model theory approach and builds on other existing methods and techniques. We also explain how to use the method and its instruments in order to model strategic objectives, processes, knowledge, and roles found within an organization, as well as relations existing between these elements. Indeed MIMIK provides eight types of models in order to describe what is commonly called know-how, know-why and know-what; it uses matrices in order to formally and semantically link strategic objectives, knowledge and actors. We close this paper with a presentation of a prototype we built in order to demonstrate a technical architecture allowing for knowledge creation, formalization and sharing.knowledge modelling; process modelling; public administration; methodology; knowledge sharing; RSS
ISEL: An e-Taxation System for Employers
In 2008 the State of Geneva modified its regulation on taxation at source in order to collect electronic fiscal data from employers. Indeed the latter provide data on their employees directly to the tax administration (AFC) and furthermore pay taxes to the State on behalf of their employees. They subtract the corresponding amounts from employees' income and refund that money to the fiscal administration. The taxation at source system is applied to foreigners who work in Switzerland or who receive Swiss pensions, to people who live in Geneva but work in other Cantons, as well as to performers, artists or speakers who work occasionally in Geneva. More than 12'000 companies and 117'000 employees are concerned by the scheme, and large companies provide data on several thousand employees. In the past these files provided by employers were handled semi-automatically by the AFC (at best). The new system (called ISEL for ImpĂŽt Ă la Source En Ligne) offers employers two electronic channels to provide data on employees: file transfer (.XSD) and internet e-form. This case study describes the ISEL project and its context, and discusses the issues raised by the introduction of this e-taxation system. On the human side, our paper takes a qualitative approach, based on interviews of various stakeholders involved in the project. They were asked questions on ISEL's functionality, usability, performance, and so on. On the technical side, the paper presents the architecting principles of the e-government approach in Geneva (Legality, Responsibility, Transparency and Symmetry) and the workflow that was implemented on top of AFC's legacy system.private public partnership; tax collection; e-services; e-government; data exchange; architecture; usability
Technical Foundations to Cut Down Administrative Red Tape: The Case of the Canton of Vaud
In this paper, we describe an analysis framework we developed in order to analyze the implementation of a simplification strategy in a Swiss Canton. This strategy is based on a participatory analysis of services and on the development of eGovernment foundations through the use of open standards and open source software. This framework takes into account both the supply side of administrative services and the user uptake. We will furthermore present preliminary results of our survey.eGovernment; foundations; e-Services; users; standardization; case study
Method and Instruments for Modeling Integrated Knowledge
International audienceMIMIK (Method and Instruments for Modeling Integrated Knowledge) is a set of tools used to formalize and represent knowledge within organizations. It furthermore supports knowledge creation and sharing within communities of interest or communities of practice. In this paper we show that MIMIK is based on a model theory approach and builds on other existing methods and techniques. We also explain how to use the method and its instruments in order to model strategic objectives, processes, knowledge, and roles found within an organization, as well as relations existing between these elements. Indeed MIMIK provides eight types of models in order to describe what is commonly called know-how, know-why and know-what; it uses matrices in order to formally and semantically link strategic objectives, knowledge and actors. We close this paper with a presentation of a prototype we built in order to demonstrate a technical architecture allowing for knowledge creation, formalization and sharing
Gouvernance de l'information: définition, enjeux et perspectives en Ville de GenÚve
La gouvernance de lâinformation est de plus en plus implantĂ©e dans les entreprises du monde anglo-saxon, et progressivement dans certaines administrations publiques pour faire face aux dĂ©fis croissants de la gestion de lâinformation. Les Archives de la Ville de GenĂšve ont souhaitĂ© mener une rĂ©flexion sur la gouvernance de lâinformation au sein dâune organisation telle que la Ville de GenĂšve, alors que le records management y est dĂ©jĂ en vigueur. A travers un Ă©tat de lâart, nous dĂ©finissons les concepts de gouvernance, dâinformation et de gouvernance de lâinformation, puis le positionnons face au records management. Notre dĂ©marche est exploratoire. Nous avons choisi de nous inspirer du modĂšle de maturitĂ© de gouvernance de lâinformation Generally Accepted Records Keeping de ARMA dont nous avons sĂ©lectionnĂ© quatre des huit principes prĂ©conisĂ©s : la responsabilitĂ©, la conformitĂ©, la conservation, la disposition. Nous avons Ă©laborĂ© des indicateurs, inspirĂ©s du modĂšle et tentĂ© de les adapter Ă la rĂ©alitĂ© du terrain. Nous avons estimĂ© que lâapproche ne pouvait ĂȘtre que systĂ©mique, dans la mesure oĂč nous nâenvisagions pas dâeffectuer dâĂ©tude comparative, ni de contrĂŽler si les correspondante-s archives et records management accomplissaient la tĂąche qui leur incombe. Le souhait a Ă©tĂ© de comprendre Ă travers les mĂ©canismes de gouvernance, si lâalignement entre les directives Ă©dictĂ©es et la rĂ©alitĂ© Ă©tait possible et de mettre en lumiĂšre les Ă©cueils Ă©ventuels. Pour ce faire, nous commençons par Ă©tudier la structure organisationnelle et informationnelle de lâAdministration municipale Ă travers la description des structures que nous considĂ©rons comme parties prenantes dâun programme de gouvernance de lâinformation. Nous avons choisi de nous concentrer sur un service avancĂ© dans le programme de records management mis en place par les Archives de la Ville de GenĂšve. Les entretiens menĂ©s dâune part avec la correspondante archives et records management du service Voirie-Ville Propre, et dâautre part avec la Directrice du DĂ©partement de lâEnvironnement urbain et de la sĂ©curitĂ©, ont permis de mettre en Ă©vidence certains risques. Enfin, nous proposons trois recommandations dâordre stratĂ©gique (mise en place dâune politique de gouvernance, rĂ©flexion sur lâimplantation dâune instance centrale de lâinformation, et dans lâintervalle, nomination dâun responsable de lâinformation au sein de la Direction du dĂ©partement), et une recommandation dâordre opĂ©rationnel (outils de management), que nous rĂ©sumons Ă travers une matrice RACI
Technical Foundations to Cut Down Administrative Red Tape: The Case of the Canton of Vaud
International audienceIn this paper, we describe an analysis framework we developed in order to analyze the implementation of a simplification strategy in a Swiss Canton. This strategy is based on a participatory analysis of services and on the development of eGovernment foundations through the use of open standards and open source software. This framework takes into account both the supply side of administrative services and the user uptake. We will furthermore present preliminary results of our survey
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