Improving the patient experience through consistent phone practices

"Team Members: Michelle Morris, Stacie Connot, Cathy Walz, SheriKramel, Melissa Straw, Samuel Moellman, Lea Mehrhoff, Nikki Look, Katie Matheis, Hieu Lam""We aim to improve patient access by increasing our availability to our patients by answering our phone calls timely. By implementing , our clinic will be able to reduce the rate of abandoned calls to 70 percent calls answered within 30 seconds."--Aim statement

Improving the patient experience through consistent patient generated forms process

"Team Members: MU Pediatrics Faculty and Staff""We aim to decrease the incident of missing forms when parents arrive for pickup and consistent turnaround time of 3 business or less."--Aim statement

Goodbye paper, electronic pediatric screenings are here

MU Pediatrics Physicians, Nurses and Patient Service Representatives"The American Academy of Pediatrics (AAP) recommends universal developmental surveillance and screening of all infants and young children during well-child visits at 9, 18, and 24 or 30 months. Patient Tools, an electronic screening system, automates developmental and social-emotional screenings allowing clinicians to view results in a patient's medical record. The Patient Tools Project supports: Primary care providers in completing recommended screens accurately and efficiently. A 'paperless' health care system (HIMSS EMRAM Stage 7), known to save time and reduce cost."--Overview