EThOS - Electronic Theses Online ServiceGBUnited Kingdo

Obaid, Saif Hamad Ali Al Zaabi

Durham e-Theses

OpenGrey Repository

English

271 -&quot;Service quality&quot;, Alwatan Quarterly Journal, The Secretariatary General of the Cooperative Council for the Arab States of the Gulf,

A Bayesian approach for analyzing the services of banking institutions&quot;,

A capital adequacy framework for Islamic banks: The need to reconcile depositors' risk aversion with managers' risk taking&quot;,

A conceptual model of service quality and its implications for future research&quot;,

A methodology approach to extending SERVOUAL to measure the internal service quality between employer and employee, DBA, Anglia Business School, Unpublished research paper no.

Accounting and Auditing Organization for Islamic Financial Institutions, Statement on the purpose and calculation of the capital adequacy ratio for Islamic banks, AA01F1,

Adapting the Servqual scale to hospital service: An empirical investigation&quot;,

AME Info online news, 20/10/2004, available f rom: http: //www. ameinfo. com/news /Detailed/ 51679. html,

An empirical assessment of the SERVQUAL scale&quot;

Analysis of bank financial statements,

Analyzing service quality in the UAE Islamic banks&quot;,

Annual report, 2003, Available from: httr): //www.

Annual reports of Abu Dhabi Islamic Bank,

Annual reports of Dubai Islamic Bank,

Annual reports of Sharjah Islamic Bank,

Association Reports, The financial position of commercial banks in the UAE,

Available from: http: //www.

Awareness of service charges and its influence on customer expectations and perceptions of quality in banking&quot;,

Banking behavior of Islamic bank customers: Perspectives and implications&quot;,

Banking service segmentation by using service quality dimensions as one of the retail banking utility bases&quot;,

Basle 11 - capi tal adequacy for Islamic retail products&quot;, Sohail Jaffer

Brooding the concept of marketing&quot;,

Business marketing management. Marketing of business products and services,

Capital adequacy norms for Islamic financial institutions&quot;,

Capital Adequacy Ratio, Available from: http: //www.

Classifying service strategic marketing insights&quot;,

Commercial bank management, McGraw-Hill, Fourth Edition,

Communication and control processes in the delivery of service quality&quot;,

Company accounts: Analysis, interpretation and understanding,

Consumer perceptions of price, quality and value: A means-end model and synthesis of evidence&quot;,

Corporate governance in Islamic banking: The case of Bahrain&quot;, The paper was obtained from the authors,

Customer satisfaction and retail banking: An assessment of some of the key antecedents of customer satisfaction in retail banking&quot;,

Customer satisfaction in the metropolitan ambulance service&quot;, Unpublished thesis,

Customer Service for Dummies,

Customer visits: Building a better market focus, Sage Publications ,

Customer's perceptions of service quality in financial institutions&quot;,

Delivering quality service: Balancing customer perceptions and expectations,

Determinants of customer satisfaction in retail banking&quot;,

Developing an instrument to measure customer service quality in branch banking&quot;,

Developing Shariah-compliant products & services to fit today's market&quot;, Islamic Finance

Differences between the financial characteristics of interestfree banks and conventional banks&quot;,

Differentiation based on service quality: A viable small business strategy for minimizing the effects of out shopping&quot;,

Eric and Beverly Sand if er-Smallwood, &quot;Exploring perceptions of hospital operations by a modified SERVQUAL approach&quot;,

Ethical banking: The Islamic view&quot;,

Expectation of liquidity crisis in Islamic banks&quot;,

Expectation, performance evaluation, and the consumer's perception of quality&quot;,

Exploring Servperf: An empirical investigation of the importance-performance&quot;, Service Quality Relationship in the Uniform Rental Industry, Southwestern Marketing Association, Advance In Marketing,

Financial analysis, Second Edition,

Financial engineering for Islamic banks: The option approach&quot;, Working Papers Series,

Financial ratios: Analysis and prediction,

Financial statement analysis: An international perspective, Thomson Learning,

Financial transactions and the Islamic theory of obligations and contracts&quot;,

Fuad and Mohammed Abdel-Haq, Islamic banking: Theory, practice & challenges, Zed Books,

Funding projects: The Islamic finance option&quot;, Banker Middle East,

Gaps that matter. The influence of perspectives on IS service quality,

Identification of critical service intangibles for organizational repurchase decisions, Available f rom:

Implementing effective strategies,

Improving the application of quality conformance tools in service firms&quot;,

Integrating quality management: Creativity and innovation in Islamic banks&quot;,

Integrity, responsibility and affinity: Three aspects of ethics in banking&quot;,

Interrogating SERVQUAL: A critical assessment of service quality measurement in a high street retail bank&quot;,

Introduction to total quality. quality management for production, processing, and services, Prentice-Hall Inc., Second Edition,

Investigating the relationship between service providers' personality and customers' perceptions of service quality across gender&quot;,

Islamic banking and finance,

Islamic banking and finance: Current developments in theory and practice, The Islamic Foundation,

Islamic banking,

Islamic banking: a study of customer satisfaction and preferences in Jordan&quot;

Islamic banking&quot;,

Islamic banking&quot;, Available from: http: //cobacourses.

Islamic finance and ethical investment&quot;,

Islamic finance: Innovation and growth,

Islamic financial systems&quot;, Finance and Development, World Bank publication,

Ismaeel, &quot;The effect of organization culture factors on service quality&quot;,

IT-based service and service quality in consumer banking&quot;,

Javier I-Iorens, &quot;Quality management in banking services: An approach to employee and customer perception&quot;,

Juran's quality control

Key rating factors for Islamic banks&quot;,

Lights on the Islamic finance forum&quot;,

Liquidity in Islamic banks&quot;,

Managing assets and liabilities in Islamic banks&quot;,

Managing for service quality, Longman Industry and Public Service Management,

Managing quality the strategic and competitive edge,

Marketing intangible products and product intangibles&quot;,

Marketing services: Competing through quality,

Measuring perceived service quality using integrated conjoint experiments&quot;,

Measuring service quality and its relationship to the. future&quot;,

Measuring service quality by SERVQUAL: An empirical study of health care in the State of Kuwait&quot;,

Measuring service quality: A reexamination and extension&quot;,

Measuring service quality: Current thinking and future requirements&quot;,

Measuring service quality: The results of a longitudinal study

Measuring the quality of the bank services provided by the commercial banks operating in Jordan&quot;,

Ministry of Planning of The United Arab Emirates, available from: httn/www. uae. gov. ae/m oo/eco- report,

Monetary Fund, Financial system stability assessment of the United Arab Emirates, Available from: http: //www.

Obtaining a sustainable competitive advantage-differentiation&quot;, Marketing Management-Selected

of the UAE, Quarterly statistical report,

On great services, a framework for action, the Free Press,

Participatory financing through investment banks and commercial banks, Apptec Publications, The Netherlands,

Perceived quality of small to medium professional marketing consultancy services in Australia and Singapore&quot;,

Principles of service marketing,

Quality in retail banking&quot;,

Islamic banks and service quality : an empirical study of the UAE