Rules and Processes: The Cultural Logic of Dispute in an African Context. JOHN L. COMAROFF and SIMON ROBERTS

Peer Reviewedhttps://deepblue.lib.umich.edu/bitstream/2027.42/136544/1/ae.1983.10.2.02a00240.pd

The Prospective Secretary in the Modern Business World: A Case Study of Administrative Secretaries in Koforidua Polytechnic

This study aimed to access the prospective secretary in the modern business world using Koforidua polytechnic the New Juabeng Municipal Assembly as a case study. This study aimed at filling the gap by gathering relevant data on the roles the prospective secretaries’ plays in today’s modern world. Primary data were obtained through the administering of questionnaires to 55 respondents working in Koforidua polytechnic. Data collected were coded and analyzed using the Statistical Package for Social Sciences (SPSS) analytical tool and subject to both descriptive and inferential statistics. Multiple regression analysis was carried out to see if any, relationship existed between the dependent variables, modern business world (MBW) and the independent variables; Administrative Assistant (AA), Administrative Secretary (AS), Executive Secretary (ES), Secretary (S), and Secretary-Receptionist (SR). The findings of the study showed that some of the respondents who took part in the survey were not actual secretaries but their daily activities involved secretarial and clerical duties.   It is worthy to note, that 70% of workload by superiors are shifted to the secretaries to perform. This means that a modern secretary has to be well equipped in all fields in the discharge of its duties. Keywords: Modern Business World, Administrative Assistant, Administrative Secretary, Executive Secretary, Secretary, and Secretary-Receptionist

A Theoretical Analysis of Automated Teller Machine (ATM) System on Customer Satisfaction in the Banking Industry: The Case Study of HFC Bank.

The study sought to identify the impact of Automated Teller Machine System (ATM) on customer satisfaction in the banking industry, the case of HFC Bank, Koforidua branch. The study adopted both qualitative (case study) and quantitative methods respectively. HFC bank was selected to gather data, which was acquired from answers obtained from our administered questionnaires. The population of the survey constituted the management and non-management staff and customers of HFC Bank. The data gathered for the study were analyzed using correlation. Results of the study showed that there are high positive correlation between the constructs of Automated Teller Machine System (ATM), customer satisfaction and banking activities. The findings revealed that a higher percentage of the respondents admit that, the ATM has solved the problem of long queues at the banking hall whiles a few percentage of respondents   disagreed. They argued that the maximum amount one can withdraw with the card is not enough. Due to this, the need for joining long queues has emerged again. In conclusion, the researchers confirmed that the introduction of Automated Teller Machine (ATM) has increased the level of customer satisfaction, although there are some problems which need to be addressed by management. Recommendations were given that, management should increase the maximum amount one can withdraw with the card from GH₵ 500 to GH₵ 1,000. Again, management should educate their customers on the use of the ATM in order to avoid difficulties in the usage of the ATM. Finally, another ATMs can be installed, to ease congestion at the banking hall, thus increase the level of customer satisfaction. Keywords: Automated Teller Machine (ATM), customer satisfaction and banking activities and Ghanaian banking industry.

The Prospective Secretary in the Modern Business World: A Case Study of Administrative Secretaries in Koforidua Polytechnic

This study aimed to access the prospective secretary in the modern business world using Koforidua polytechnic the New Juabeng Municipal Assembly as a case study. This study aimed at filling the gap by gathering relevant data on the roles the prospective secretaries’ plays in today’s modern world. Primary data were obtained through the administering of questionnaires to 55 respondents working in Koforidua polytechnic. Data collected were coded and analyzed using the Statistical Package for Social Sciences (SPSS) analytical tool and subject to both descriptive and inferential statistics. Multiple regression analysis was carried out to see if any, relationship existed between the dependent variables, modern business world (MBW) and the independent variables; Administrative Assistant (AA), Administrative Secretary (AS), Executive Secretary (ES), Secretary (S), and Secretary-Receptionist (SR). The findings of the study showed that some of the respondents who took part in the survey were not actual secretaries but their daily activities involved secretarial and clerical duties.   It is worthy to note, that 70% of workload by superiors are shifted to the secretaries to perform. This means that a modern secretary has to be well equipped in all fields in the discharge of its duties. Keywords: Modern Business World, Administrative Assistant, Administrative Secretary, Executive Secretary, Secretary, and Secretary-Receptionist

An Assessment of Credit Risk Management in Non- Bank Financial Institution: A Case Study of Selected Co-Operative Credit Union in Ghana

The study sets out to assess the Credit Risk Management in the Non-Bank Financial Institution in Ghana. The case of selected Co-Operative Credit Union in Koforidua municipality. The study adopted both qualitative (case study) and quantitative methods respectively. A number of co-operative credit union was selected to gather data, which was acquired from answers obtained from our administered questionnaires. The population of the survey constituted the management and non-management staff and customers of the selected co-operative credit union. The data gathered for the study were analyzed using correlation and regression. It was discovered in the study that the Non-Bank Financial Institution (Co-Operative Credit Union) has been of much assistance to most businesses through the mobilization and provision of funds to enable them improve and expand their businesses. The researchers, however noted some constraints which, when eliminated, will enhance the development and survival of most businesses which seek financial assistance from these Non-Bank Financial Institutions to improve the Ghanaian economy. Among such constraints were; improper credit risk management, inappropriate approaches used in controlling loan default, to mention few.  The researchers have put forward useful recommendation for consideration in order to improve the credit risk management to the greater benefit of management, customers and the entire nation. Non-Bank Financial institution has been of much assistance to most industries and businesses through the provision of finance to enable them improving and expand their businesses. To also assess the credit policy written down by Non-Bank financial institution.it also ascertains the monitoring of loans granted to customers. Co-operative credit unions should put in facilities in place to educate the public on how customers and members can take advantage and improve upon their existing standard of living. Keywords: Non-Bank Financial Institution, credit analysis, credit policy and decision, loan policy, monitoring, and loan losses (default and failures)

Towards a framework for measuring local data contribution in OpenStreetMap

Owusu, M., Herfort, B. & Lautenbach, S. (2021). Towards a framework for measuring local data contribution in OpenStreetMap In: Minghini, M., Ludwing, C., Anderson, J., Mooney, P., Grinberger, A.Y. (Eds.). Proceedings of the Academic Track at the State of the Map 2021 Online Conference, July 09-11 2021, 16-18. Available at https://zenodo.org/communities/sotm-202

Adaptation Strategies of Smallholder Farmers to Climate Change and Variability: Evidence from Northern Ghana

Farmers have been modifying their practices in order to deal with climate change and variability. Even though such practices have been documented in other parts of Africa, information on Ghana and particularly northern Ghana is scanty. This study examines the adaptation strategies of smallholder farmers to climate change and variability in northern Ghana. The paper is based on primary data collected through a household survey, community focus group discussions and key informant interviews in order to identify the adaptation responses of smallholder farmers in northern Ghana to climate change and variability. Several indigenous climate-related practices and technologies categorised into four strategies were identified. In addition, climate related technologies introduced by research, also categorised into four strategies, and were identified as being used by smallholder farmers in northern Ghana. The empirical results of the Friedman test indicates that timing of the onset of the rainy season which informed planting, and soil and plant health related strategies are the most important climate related strategies used by smallholder farmers in securing yield. The policy implication is that practical, timely and reliable information on the onset of the rainy season as well as region specific soil and plant health technologies should be generated and made available to smallholder farmers in northern Ghana to minimise the adverse impacts of climate change

INFLUENCE OF GENDER AND LOCATION OF SCHOOL ON CLASSROOM MANAGEMENT STRATEGIES JUNIOR HIGH SCHOOL TEACHERS ADOPT

The study examined the influence of gender and location (rural or urban) of school on classroom management strategies adopted by public Junior High School teachers in the Asante Akim North District, as not too many studies in this area have been considered. Those that ventured this area focused on other groups of teachers such as pre-service teachers. Specifically, descriptive survey design was used to provide a meaningful picture of events and explained teachers’ opinions and behaviours on the basis of the data gathered. The sample included 46 male and 50 female teachers teaching the core subjects who were purposively selected from public Junior High Schools. The Behavioural and Instructional Management Scale (BIMS) was used to collect data from the respondents. Data collected were analysed using descriptive and inferential (Independent Samples t-test) statistics. Results indicated that generally male and female teachers in the Asante Akim North District adopted the same classroom management strategies to manage their classes. In the same vain teachers adopted the same classroom management strategies irrespective of their location (Rural or Urban) of school. Based on these findings, it was recommended that teacher training institutions should emphasise the teaching of classroom management strategies to the student teachers so as to sharpen their practice on the field. Again, the Asante Akim North District Directorate of education should organise workshops, in-service training and seminars on regular basis for teachers to upgrade their skills and knowledge in managing the classrooms. This will help them to continually show equal level of professionalism in managing their classrooms irrespective of their location and gender.  Article visualizations

Contemporary strategies in marketing e-resources amongst selected Technical University (TU) Libraries in Ghana

The study examined Contemporary strategies in marketing e-resources amongst selected Technical Universities (TUs) in Ghana. 62 respondents were respectively drawn from all three selected Technical Universities ie Kumasi Technical University, Tamale Technical University, and Takoradi Technical University. Given that the population from the three TUs library staff was small, no sampling had to be done. The investigator sent out 62 questionnaires to the three TUs and received 39 responses representing 63 %. A descriptive survey design was employed to acquire data from the selected Technical University (TUs) libraries. Analysis of the data gathered was carried out using bar charts, pie charts, Line graphs, and percentages. Findings discovered that the state of use of e-resources amongst selected TUs was not encouraging. This is a result that the selected TUs were not using contemporary strategies such as print, online advertisement, electronic methods, and merchandise giveaways in marketing e-resources in their various libraries. Therefore, it is required of the various TUs to put measures to employ these contemporary approaches in marketing e-resources in their various libraries