THE EFFECT OF JOB TENURE ON EMPLOYEE/CUSTOMER RELATIONSHIP IN THE NIGERIAN BANKING INDUSTRY

Despite the fact that the banking industry is unrivalled in the development of any economy because it marshals funds from the surplus spending unit of the economy and makes the same available to the deficit units for the attainment of the economy's development goals, it is observed that the banking staff, who are agents or bedrock for the fulfilment of this goal, appears to be found lamenting over poor service delivery to her customers. The purpose of this study is to assess the influence of job tenure on employee/customer relationship in Nigerian banking industry. Survey research design was adopted for the study. The sample size was 333 employees selected from commercial banks in the study area through stratified random sampling technique. Questionnaire was used as instrument for data collection. Results of the analysis using one-way analysis of variance (ANOVA) test statistical techniques shows that, there is a positive significant influence of job tenure on employee/customer relationship in Nigerian banking industry. That is, there is a significant influence of organizational demography in terms of job tenure on performance in terms of employee/customer relationship in Nigeria banking industry. Based on the findings, the study recommended that, banks should encourage employees to stay on the job through motivation and incentives. This will enable them have relevant experience on the job and hence contribute to the growth and the achievement of the overall objectives of the banking sector. To this end, human resource administrators ought to be worried about characteristics and foundation of staff that best suit work position

ANGEL INVESTING AND ENTREPRENEURIAL PERFORMANCE IN NIGERIA

Many young people are becoming more innovative and have creative business ideas. Unfortunately, for new ventures, securing funding is often hard because of inadequate information between entrepreneurs and capital suppliers and partly because these entrepreneurs may have little business experience. As a result, different working relationships and contractual measures are used to deal with agency problems and to help the venture realize its potentials for value creation. The objectives of this study were to determine the extent to which new ventures have access to angel investors and to ascertain how angel investing can enhance the performance of new ventures in Nigeria. The studies used judgemental and convenience sampling techniques in selecting fifty (50) business owners in Calabar metropolis. Primary data were obtained with the aid of questionnaire. A 5-point Likert scale questionnaire, ranging from strongly agree to strongly disagree was developed. The study surveyed only the owners or managers of the selected firms. The analysis revealed that most entrepreneurs are not familiar with angel investing. Most of the entrepreneurs were not knowledgeable on the role of angel investors neither do they personally know some angel investors. The findings of the research suggest that most of the entrepreneurs in Cross River State are novice on the concept of Angel Investing. Based on the findings, it was recommended amongst others that more enlightenment should be created on angel investing for emerging entrepreneur