The Library Services and Users\u27 Satisfaction in Academic Libraries in Imo State, Nigeria

Abstract The study focused on library services and users’ satisfaction in academic libraries in Imo State, Nigeria. The study examined the extent of users’ satisfaction with library services in academic libraries in Imo State, Nigeria, the relationship between library exhibition/display and user education services. Three research questions were posed and two hypotheses were formulated for the study. Correlational design was adopted for the study while 4-point likert rating scale was used to elicit data. A sample size of 393 students was drawn from the population of 15,310 using Taro Yammane (1967) sampling technique. The data collected were analyzed with Pearson Product Moment Correlation Coefficient (PPMCC) to answer the research questions while t-test was used to test the hypothesis at 0.05 level of significant. The result of the findings showed that; there is low extent of satisfaction with library services by the respondents, there is significant relationship between library exhibition/display services and users’ satisfaction and there is also significant and positive relationship between user education and users’ satisfaction. The study recommends that the library management should embark on feasibility study so as to make sure that the information resources needed by users are acquired as this will increase users\u27 satisfaction and the provision of user-oriented service should be encourage so as to enhance users\u27 satisfaction and patronage of libraries

Creativity of librarians as determinant of job performance in some selected polytechnic libraries in Delta State, Nigeria

The study investigated the creativity of librarians as determinant of job performance in some selected polytechnic libraries in Delta State. The study adopted a descriptive survey using questionnaire to collect data. The population of the study consists of 45 librarians. A total of 45 questionnaires were distributed only 33 were retrieved using descriptive statistics, the mean and percentage of the data were calculated. A mean score of 2.5 or above and a percentage score of 50% were taken into consideration. The study revealed five (5) creativity factors possess by librarians in some selected polytechnic libraries in Delta state as experience, intelligence, new ideas, motivation and imagination. The study further affirmed the effects of creativity on the job performance of librarians in some selected polytechnic libraries in Delta state as it help to boost self-esteem, it foster organizational growth, it provide a sense of purpose and fulfillment, it reduces stress and improve mental health and it increases feelings of happiness and contentment. The study recommends that librarians should develop new ideas in librarianship since the profession is now a dynamic one and librarians should also be sponsored to seminars and workshops to boost their creativity on the job

Marketing of library services as determinant for undergraduates patronage in Oghara Polytechnic library Delta State, Nigeria

Abstract The study investigated marketing of library services as a determinant for undergraduate’s patronage in Oghara Polytechnic library in Delta State, Nigeria. The study adopted a descriptive survey research design using questionnaire as instrument for data collection. The population of the study consists of 31 library staff at the Oghara polytechnic library. A total of 31 questionnaires were distributed only 25 were retrieved. Data collected were analyzed using descriptive statistics mean and percentage mean score of 2.5 and above. The study revealed that the needs for marketing library and information services in Oghara polytechnic libraries is keeping the clients in touch, informed about resources and services that match their interests, aims at determining the needs and aims at determining the wants and demands of undergraduates. The study shows the current techniques employed in marketing library services as library website, orientation tours and workshops, blogs and podcast, and posters. The study affirmed the extent of undergraduate’s patronage as once in week, twice a week and during exams. The study recommended that the library management should utilize social media to market their information resource and services to increase undergraduate’s patronage, the library staff should improve their relationships with their users so as to portray a good image of the library to their users