Quality Analysis of E-government Services Using SERVQUAL Method (Case Study of SAMSAT Office in Kolaka Regency)

This study discusses the measurement of the quality of motor vehicle tax of information system services at the SAMSAT Kolaka office using the servqual method by emphasizing the five dimensions of servqual namely Tangibles, Reliability, Responsiveness, Assurance and empathy. This study aims to understand the level of user satisfaction by comparing expectations and expectations and updating the standards provided by SAMSAT Kolaka through the application of the SIZ application. Data collection activities were carried out by distributing 100 questionnaires to all SIZ service users. The results of this study indicate that the use of SIZ is not by customer needs; this can be demonstrated by the high value of the gap between expectations and perceptions. The Assurance dimension obtaining the most top difference is the Tangibles dimension indicating that the limitations of the IT facilities used are still limited. It is evidenced by the continued complaints of customers regarding queue buildup due to a system that suddenly goes down while the service is in progress. It is necessary to improve IT infrastructure that can improve customer satisfaction in the future.This study discusses the measurement of the quality of motor vehicle tax of information system services at the SAMSAT Kolaka office using the servqual method by emphasizing the five dimensions of servqual namely Tangibles, Reliability, Responsiveness, Assurance and empathy. This study aims to understand the level of user satisfaction by comparing expectations and expectations and updating the standards provided by SAMSAT Kolaka through the application of the SIZ application. Data collection activities were carried out by distributing 100 questionnaires to all SIZ service users. The results of this study indicate that the use of SIZ is not by customer needs; this can be demonstrated by the high value of the gap between expectations and perceptions. The Assurance dimension obtaining the most top difference is the Tangibles dimension indicating that the limitations of the IT facilities used are still limited. It is evidenced by the continued complaints of customers regarding queue buildup due to a system that suddenly goes down while the service is in progress. It is necessary to improve IT infrastructure that can improve customer satisfaction in the future

PELATIHAN PEMANFAATAN AUGMENTED REALITY DALAM PEMBELAJARAN DI DAERAH TANPA SIGNAL UNTUK MENDUKUNG PEMBANGUNAN BERKELANJUTAN

Pendidikan berkualitas adalah salah satu tujuan penting dalam pembangunan berkelanjutan. Kemajuan ilmu pengetahuan dan teknologi semakin mendorong upaya pembaruan pemanfaatan teknologi dalam pembelajaran. Pada saat ini di SMP Negeri 6 Watubangga metode pembelajaran yang digunakan hanyalah ceramah, dimana guru menjelaskan materi di papan tulis atau siswa hanya membaca buku pelajaran. Kondisi ini menyebabkan siswa mengalami kesulitan dalam mengkonseptualisasikan materi pada beberapa mata pelajaran yang mereka pelajari. Akibatnya, proses pembelajaran dalam kelas tidak mencapai tingkat optimal yang diharapkan. Karena itu, tim pengabdian memutuskan untuk menjalankan Program Pengabdian kepada Masyarakat (PkM) dengan menyelenggarakan kegiatan sosialisasi sambil memberikan dukungan kepada guru dan siswa untuk memanfaatkan teknologi Augmented Reality (AR) dalam menciptakan media pembelajaran yang inovatif. Tujuan utama PkM ini adalah untuk meningkatkan pemahaman guru dan siswa dalam mengaplikasikan teknologi dalam proses pembelajaran. Pengabdian ini dilakukan dengan menggunakan metode sosialisasi dan pendampingan. Program Pengabdian kepada Masyarakat (PKM) ini berhasil mencapai dampak yang menguntungkan dengan meningkatnya pemahaman dan keterampilan para guru dalam memanfaatkan teknologi Augmented Reality (AR) untuk mengajar materi yang memerlukan visualisasi tiga dimensi (3D). Selain itu, pemanfaatan AR juga memberikan kontribusi positif dalam proses pembelajaran, terutama ketika menghadapi tantangan sinyal yang buruk dan konektivitas internet yang terbatas di sekolah