Service innovation and service responsiveness : moderating effect of information technology capability

Economic growth of a country highly depends on the development of its service sector. The logistic or transportation industry in Malaysia has significantly contributed towards the national economy and has also provided the employment opportunities. The industry has undergone a radical change due to the rapid evolution of information technology. The need to have efficient services is undeniable because of the increase in e-commerce applications which demands for service companies to innovate. Nevertheless, unlike the manufacturing sector, the innovation models in the service sector are still under developed. Hence, this requires further investigation in understanding the service innovation, especially in the area of transportation industry. This study aims to develop a model that links four main variables which are relevant to the industry, namely the determinants of service innovation, service innovation, information technology capability, and service responsiveness. A survey has been conducted on postal, courier, and freight forwarding companies. Data from respondents were analyzed by using PLSSEM. The result of the study provides a meaningful insight on the service innovation and ultimately, contributes towards enhancing the responsiveness of the postal services, courier, and freight forwarding companies. The study limits its scope only on selected transportation service. Hence, it is recommended for the future studies to investigate further on a broader scope of transportation service or even on other industries

SIX MAIN INNOVATION ISSUES: A CASE OF SERVICE INNOVATION OF POSTAL AND COURIER SERVICES IN MALAYSIA

“Innovation is what drives progress and the potential for our nation to profit from it is hugeâ€Datuk Seri Najib Tun Razak, Prime Minister of Malaysia.Malaysia, together with Thailand, Indonesia and Philippines are looking forward to be a fully industrialized country by the year 2020. The Ministry of Science Technology and Innovation (MOSTI, 2010) reported that Malaysia was ranked at 24th in the Innovation Competitiveness and also ranked at 26th in the Global Competitiveness Index for the year 2010-2011. As our nation could gain a huge profit from innovation activities, however, it will also come with risk. Therefore, several issues will encounter while engaging in innovation plan. This paper discusses innovation issues particularly in Malaysia. Specifically, this paper discusses six factors that have been identified to b

A study on the Influence of Social Media and Collaborative Learning toward Learning Process among STML Students

Social media became a valuable of technology used in our daily life, especially for young generation, including students who are studying in UUM. Therefore, the objective of this study is to determine the relationship social media and collaborative learning towards learning process of School of Technology Management & Logistics (STML) students, as well as determine the purpose of using social media on learning process. This study adopts the quantitative survey method. The instrument consists of 40 items using the Likert scale. This study collected 302 data sets from STML. The regression results show that the social media and collaborative learning are significant determinants of learning process towards STML students. It is also found that social media and collaborative learning is positively related to the learning process and most of the STML students using social media for the purpose of learning process. These findings are supported by previous studie

Keberkesanan program “corporate smart internship” (CSI) Jabatan Penjara Malaysia untuk orang di selia (ODS) di Lypometal Sdn. Bhd.

Kajian ini bertujuan untuk melihat keberkesanan program “Corporate Smart Internship” (CSI) Jabatan Penjara Malaysia untuk Orang Di Selia (ODS) di Lypometal Sdn. Bhd. Kajian ini berbentuk kualitatif yang menggunakan temu bual separa berstruktur. Kajian dijalankan ke atas keseluruhan responden iaitu sebanyak tiga puluh enam orang ODS berdasarkan jumlah klien yang berada di bawah seliaan pejabat parol. Manakala, terdapat dua orang ODS diambil secara rawak untuk ditemu bual. Analisis dibuat berdasarkan kepada tema-tema tertentu bagi mencapai objektif kajian. Objektif kajian adalah mengkaji tahap keberkesanan program CSI Jabatan Penjara Malaysia untuk ODS, memberi kefahaman kepada masyarakat dan badan korporat dalam membantu proses pemulihan ODS serta mengenal pasti persepsi ODS terhadap program CSI yang diterima. Data dikumpul melalui temu bual secara mendalam dengan responden kajian. Dapatan kajian menunjukkan terdapat tiga tema yang mempengaruhi keberkesanan program iaitu peranan penyelia ODS, cabaran mengikuti program CSI dan penilaian program pemulihan. Ringkasan daripada keputusan menunjukkan ODS dapat meningkatkan kefungsian diri dan secara positif menerima perkhidmatan kerjaya dan intervensi dalam program CSI

Service innovation of postal and courier services in Malaysia: Will it lead to customer responsiveness?

In Malaysia, the national postal services and private courier companies significantly contribute towards the national economy and also provide the employment opportunities. Postal and courier services in Malaysia have undergone a radical change due to the rapid evolution of Information Communication Technology (ICT).Nevertheless, the need to have efficient postal and courier services is undeniable because of the increase in e-commerce applications these days and the need for integrated supply chain.Unlike the manufacturing sector, the innovation models in the service are still inconsistent.This requires further investigation especially in the postal and courier services.The investment in service innovation is huge but the question remains.Will it lead to customer responsiveness? Hence, this study seeks to develop a model that link three main variables: service innovation, information communication technology (ICT) capability, and customer responsiveness.This link has been given little attention by prior research particularly in the postal and courier services sector.The proposed model is discussed in the paper

An ecological study on enhancing the Malaysian construction ecosystem: readiness implementation factors in Industrialized Building System (IBS) projects

For construction stakeholders to fully embrace sustainability, its long-term benefits and associated risks need to be identified through holistic approaches. Consensus among key stakeholders is very important to the improvement of the ecological performance of industrialized building systems (IBS), a building construction method gaining momentum in Malaysia. Sustainable construction has become an increasing concern in the Malaysian construction industry nowadays. One of the approach by the Malaysian Government to enhance the ecology or sustainability is through the implementation of IBS in the construction projects. IBS has been introduced in Malaysia since year 1960s and many industries players and academics acknowledge the advantages of IBS. Nevertheless, there have several obstacles faced in order to increase the implementation of IBS and most of the obstacles are rooted from the issues of readiness. To change from conventional or traditional method to a modern method of construction or IBS is not an easy to execute. The key point of the change is a readiness and how to ready for change. Therefore, this highlights the factors which are the key readiness factors to improve sustainable construction through the implementation of IBS. This paper used qualitative approach and interview as a research technique in data collection process.Finding from data interview and literature review, there are three key factors that influence readiness in the implementation of IBS. The key factors are suitability, knowledge and ability. The output can also be used as a guideline for construction players towards the betterment of IBS implementation by introducing the factors that should be emphasized to make sure they ready to implement IBS and get advantages from it

Student’s perception of residential hall safety and security in UUM Campus

This aims of this study is to study the perceptions of Universiti Utara Malaysia (UUM) students toward residential hall safety and security and proposing ways to improve residential hall safety in UUM. Safety and security of residential halls are very important because a safe environment has long been considered a prerequisite for effective learning. However, it is not safe even in university. Problems like theft, burglary, bully, sexual harassment and other problems have occurred in other schools. Thus, this study focuses on identifying the perception of UUM students whether they feel safe or not, if not, how to improve the safety of the residential hall in UUM? This study design used a qualitative research method. The respondents are the students of each residential hall in UUM. The result showed that a majority of the students feel safe in the residential hall and a minority of them unsatisfied about the safety in the residential hall. Regardless of satisfaction or dissatisfaction, they provided a lot of suggestions to improve the safety of the residential hall. This study raises awareness for students to pay attention to their safety and improve the safety of the UUM residential hall

Six main innovation issues: a case of service innovation of postal and courier services in Malaysia

Malaysia, together with Thailand, Indonesia and Philippines are looking forward to be a fully industrialized country by the year 2020. The Ministry of Science Technology and Innovation (MOSTI,2010) reported that Malaysia was ranked at 24th in the Innovation Competitiveness and also ranked at 26th in the Global Competitiveness Index for the year 2010-2011.As our nation could gain a huge profit from innovation activities, however, it will also come with risk. Therefore, several issues will encounter while engaging in innovation plan. This paper discusses innovation issues particularly in Malaysia. Specifically, this paper discusses six factors that have been identified to be main innovation issues and deliberates on the service innovation of postal and courier in Malaysia