A Study on the Individualized Information Service Mode and Its Application in the Manufacturing and Supply Chain

Part 4: Knowledge Management and EngineeringInternational audienceCustomer, information and functions are in the same level in the traditional computer application systems, and all customers are treated by the same interface to implement the standardized service functions. However, in general, 80 % of the profits come from 20 % of the key customers. These key customers should deserve better services. Therefore, the enterprises have to response quickly to their needs of individualized information service. In this paper, a detailed case of individualized information service in the field of iron and steel manufacturing supply chain is introduced, and valuable content is extracted and pushed from mass data to constitute a business environment of information sharing that creates value for the customers. The individualized information push mode for the key customer is studied and a functional frame and an operating system for the information service system based on the workflow are introduced

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本案例展示了蚂蚁金服利用数字技术在金融领域进行的创新过程和阶段性成果。这些创新成果不仅以普惠金融的形式弥补了传统金融服务的不足，还创造了诸如信用租之类的新市场，在对传统金融机构构成挑战的同时也帮助被挑战者提升了竞争力。不过，在取得这些成果的同时，蚂蚁金服也面临了诸多挑战：步入创新无人区的技术不确定性和监管盲区的挑战；来自竞争对手的挑战；界定创新边界的挑战。实际上，蚂蚁金服高层已经意识到这些挑战，2019年5月，他们专门召开了两天会议，议题就是持续创新和创新边界问题。“持续创新在今天到底意味着什么？如果有些事情，蚂蚁金服可以不做，那么究竟是哪些事情？又是为了什么？

Ant Financial: Tough Boundary Choices in Innovation

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