Social Cohesion, Structural Holes, and a Tale of Two Measures

EMBARGOED - author can archive pre-print or post-print on any open access repository after 12 months from publication. Publication date is May 2013 so embargoed until May 2014.This is an author’s accepted manuscript (deposited at arXiv arXiv:1211.0719v2 [physics.soc-ph] ), which was subsequently published in Journal of Statistical Physics May 2013, Volume 151, Issue 3-4, pp 745-764. The final publication is available at link.springer.com http://link.springer.com/article/10.1007/s10955-013-0722-

MANAGING THE IMPACT OF DIFFERENCES IN NATIONAL CULTURE ON SOCIAL CAPITAL IN MULTINATIONAL IT PROJECT TEAMS – A GERMAN PERSPECTIVE

How can management handle relationship problems arising from cultural differences in multinational IT project teams? This paper uses a social capital lens to better understand the negative impact of cultural differences in IT project teams. In contrast to many previous works we do not consider cultural differences as a whole but explore the role of the different national culture dimensions. This allows for a more detailed view on cultural differences in a team context and thus contributes to a better understanding about which dimensions of national culture drive relationship problems and which management measures can help to dampen the negative effects. Based on several exploratory cases (6 multinational IT projects in 4 companies, headquartered in Germany), the authors identify three patterns showing typical problems in team social relationships which arise from differences in particular dimensions of national culture. Pattern-specific as well as general management measures, employed to address the culture-driven negative effects, are identified as well

Impact of coherent versus multiple identities on knowledge integration

This paper addresses the influence of two competing views of social identity on knowledge integration. One view sees social identity primarily as a coherent characteristic of organizations, which can leverage knowledge integration by unconditional cooperative behaviour, shared values, mindsets, trust, and loyalty. The opposing view considers social identity as multiple and fragmented. This fragmented view emphasizes the problematic nature of social identity for knowledge integration and states that social identity is an additional barrier to knowledge integration in organizations. The aim of this paper is to examine these competing accounts and to develop insight into the underlying mechanisms that lead to the different effects of social identity on knowledge integration. Two polar case studies illustrate the different effects of a coherent versus multiple identity on knowledge integration and the need for a coherent company-wide social identity, instead of a multiple community or group based social identity, to leverage knowledge integration in organizations