Front Office Cashier

This book will cover technical terms related to front office Cashier particularly mention as the front office accounting cycles is simply relating to the recording and posting the guest transaction to the right guest folio or account. The front office accounting system monitors and charts the transactions of the guests, businesses, agencies and other non-guests using the hotel’s services and facilities. This realize in the form of the guest cycles consisting of four stages which are of pre-arrival and arrival, during stay and departure. Each of those stages will reflect and correspondence with any transactions being done by the guests, beginning from the guest making a reservation at pre arrival stage until check out. The guest cycles may reflect the creation and maintenance an accurate accounting record for each guest or non-guest account, track financial transactions, ensures internal control over cash and non-cash transactions, and finally the last cycles records settlement for all goods and services provided. Within the four stages that all those transactions will appear in every stage corresponding to the guests’ transactions. The maintenance of guest account involving the type of account with the way of posting process enabling to post any transaction to the right entries debit or credit until it gets verified by the night auditor. In the case of multi skills Front office cashier also plays as a night auditor in verifying posting in the certain period of time where all transaction that day will be audit and verified. During the process of posting sometimes raised errors or wrong calculated therefore at that time needs to apply special type of posting like correction, adjustment etc to make all things properly accurate and correct. Other terms like visitor paid out called as VPO where the guest can borrow some amount of money also provided for the sake of the guest assistance in settling other service that are not provided by the hotel. All the presentation of guest transaction account with the method of payment at check-out is properly handled by the front office cashier with a professional and pleasant manner

Belimbing Tourism Village: A Green Marketing Strategy

Purpose: This study aims to determine the green marketing strategy in making a tourism business based on environment and health in Belimbing Tourism Village, Tabanan, Bali, Indonesia. Research methods: This is a mixed method research. SWOT (strengths, weaknesses, opportunities, threats) matrix is used to describe clearly how the external opportunities and threats faced by Belimbing Tourism Village can be adjusted due to its strengths and weaknesses. Findings: The strategies implemented in Belimbing Tourism Village are the use of social media and holidays as promotional materials, and green marketing as a concept in promoting to protect the environment, socio-culture and society. Implications: The strategies applied in Belimbing Tourism Village include social media and holidays as promotional materials, and green marketing as a concept in promoting to protect the environment and the socio-cultural things

5-Star Luxury Hotels' Instagram Performance as A Digital Marketing Strategy During the Travelling Restriction

Purpose: This study aims to enhance knowledge and improvement in online digital marketing, especially to increase domestic customers at 5-star luxury hotels in Nusa Dua, Bali, Indonesia. Research methods: Qualitative descriptive analysis technique is used to explain the development of digital marketing function towards tourism business. The object study is 5-star luxury hotels in Nusa Dua. Findings: Instagram performance during travel restriction and review in 4Ps marketing mix; product, price, place, and promotion. A strategy to increase and promote activities to meet customer needs in various occasion.  Implication: Instagram has significant role in selling and promoting every brand of 5-star luxury hotels in Nusa Dua and its significant improvement following the updated technology progress and customer demand

Developing Kampoeng Kepiting Ecotourism Tuban Using 4A Components

Purpose: The purpose of this research is to examine the position of Kampoeng Kepiting Ecotourism Tuban, Bali, Indonesia, through analysis of tourism area life cycle and to design a model for development and innovation of Kampoeng Kepiting Tuban Bali based on the study of attractions, amenities, accessibility, and ancillary component (4As). Research methods: The primary data of this study are collected through involved observation and interviews. The secondary data for this study are from literature study and documentation. Findings: Kampoeng Kepiting Ecotourism Tuban Bali was in stagnation phase. Efforts of development are needed so that the destination does not reach the decline phase. Development model consists of main elements, concentration elements and supporting elements. Implications: The three elements are combined and form a development model of Kampoeng Kepiting Ecotourism Tuban Bali to overcome the stagnation phase so as not to reach the decline phase

Implementation of Knowledge Management on Hotel and Spa GSA Employee Performance

Purpose: This research is to know the implementation of Knowledge Management conducted by the management of a 5 star hotel and spa in Nusa Dua tourist area, Badung, Bali, Indonesia, for its Guest Service Agent employees. Research methods: The total respondent on this research is 10 which are Guest Service Agent employees and analysis by using SPSS 25.0. Analyze technique used is a multiple linear regression with personal knowledge, job procedure, and technology as an independent variable and employee performance as a dependent variable. Findings: Knowledge Management was is effective to improve the employee performance in the hotel researched. The technology variable has a significant effect on the performance of the guest service agent employees, as well as the variables of personal knowledge, job procedures and technology simultaneously positively influencing the performance of guest service agent employees. Implication: The management needs to pay more attention to the Knowledge Management that has been done and if possible it can be increased agai

Pandawa Beach Marketing Strategy 4.0 During the Covid-19 Pandemic

Purpose: The purpose of this study is to introduce more aggressively the existing situation of Pandawa Beach (Pantai Pandawa) in Badung, Bali, Indonesia, by implementing a marketing strategy 4.0 during the Covid-19 pandemic. Research methods: The primary data of this study are from observations and interviews with the community and tourism destination managers and other informants who were determined by the snow ball method. The secondary data for this study are from literature study and documentation. Findings: To increase the number of visits during the pandemic, it is necessary to provide more intensive information about the existence, programs, and attractions provided by Pandawa Beach management. The implementation of marketing strategy 4.0 for Pandawa Beach is very important. It is carried out with the 5A component strategy, namely Aware, Appeal, Ask, Act, and Advocate. Implication: Pandawa Beach Managers are expected to be able to promote and provide appropriate information to the public through offline and online (social media networks) so that later it will become an attraction for tourist arrivals during the pandemic