11 research outputs found
Development and testing of a reference transaction assessment instrument
published or submitted for publicatio
Objective Performance Measures for Academic and Research Libraries (Book Review)
published or submitted for publicatio
National Reference Measurement: What Can It Tell Us about Staffing?
published or submitted for publicatio
Project Library Ripoff: A Study of Periodical Mutilation in a University Library
published or submitted for publicatio
The Performance of Professionals and Nonprofessionals in the Reference Interview
published or submitted for publicatio