Pengaruh Orang, Bukti Fisik dan Proses terhadap Kepuasan Konsumen Hypermart Manado Town Square

The study titled Influence People, Physical Evidence and Process Against Consumer Satisfaction Hypermart Manado Town Square aims to determine the effect on the customer satisfaction, the influence of physical evidence to customer satisfaction, how to influence the process of consumer satisfaction, how Influence People, Physical Evidence and Process together on customer satisfaction, and where the most dominant variable from person, physical evidence, and prosess to customer satisfaction Hypermart Manado Town Square. The results showed that the variable effect of 12.8 % on customer satisfaction, pyhysical evidence variable effect by 21.8 % on customer satisfaction, process variables influence of 27.3 % on customer satisfaction, the variables, physical evidence, and process together provide the effect of 35.6 % on customer satisfaction Hypermart Manado Town Square, the result of partial test of the coefficient of determination is obtained that the process variable ( X3 ) that are the dominant influence. Manajemen must add him to the training of employees, give more attention in terms of direct physical can be enjoyed by consumer, and should pay more attention to the end of the service to consumers Hypermart Manado Town Square

Analisis Economic Value Added (Eva) Pada PT Bank Negara Indonesia Tbk

The purpose of this research is to analyze and determine the financial performance of PT Bank Negara Indonesia Tbk, that are reviewed with economic value added method. Based on the results of research and discussion, can be concluded that PT Bank Negara Indonesia Tbk succeeded in creating a positive economic value added for the company Rp.1,487,357 (in Million Rupiah) in 2013, Rp.2,237,350 (in millions of rupiah) in 2014, and Rp.2,360,665 (in millions Rupiah) in 2015. The management have been working according to the wishes of shareholders, so the shareholders can entrust their investment to the company

Pengaruh Kualitas Pelayanan terhadap Loyalitas Pelanggan pada Klinik Esther House Of Beauty Manado

The purpose of this research to find determine wheter quality of service that reliability, responsiveness, assurance, emphaty, and tangibles influential throught of customer loyalty in Esther House of Beauty Manado.This type of research is quantitative research with descirptive approach. The population of this research in Esther House of Beauty Manado customers, with 60 respondents. The result of this simultaneous showed that the impact of reliability, responsiveness, assurance, emphaty, tangibles takes controlled of customer loyalty in Esther House of Beauty Manado is 84,5%. Whereas, variable tangibles uninfluenced simultaneously throught loyalty in Esther House of Beauty. Whereas, the result of this research showed that the partial tangibles has no influence though customer loyalty in Esther House of Beauty Manado. And the quality variable of service that mostly influence is responsiveness

Role of Freight Forwarder in Import Export Business at PT.Jasa Trans Samudera Sulut

Background This study was conducted at PT. Trans Samudera Sulut Service isone of the companies engaged in the service of the expedition which is usually calledfreight forwarder that serves the freight forwarder services in the form of cargo bothdomestically and abroad. The purpose of this research is to know how the role offreight forwarder in the implementation of import export business. The method ofresearch used in this study is using data analysis that takes place along with datacollection, such as data reduction, presentation and verification. In this research,Freight forwarder is a business entity that aims to provide services for all activitiesrequired for the implementation of the delivery, transport and receipt of goods byusing multimodal transport either by land, sea or air. The role of freight forwarder inthe import export business is the role in the consolidation of cargo, as the carrier, inthe documentation, in the packaging, in insurance. Result of this research then therole of freight forwarder in the implementation of import export business has beendone well although there may still be a few obstacles arises when import exportactivities take place as in the case of incompatibility between documents withchecked goods, weather factor effects and shipping facilities that have not used owncompanies such as aircraft and ships. Therefore, companies should pay more attentionto the roles of freight forwarders available at the time of export import. PT. TransSamudera Sulut Services also contribute in providing services to assist someentrepreneurs from North Sulawesi who use their services to facilitate the delivery ofgoods either outside or outside the country