Lean Manufacturing in Public Services: Prospects for Value Creation

The purpose of this paper is to investigate the utilization of lean manufacturing systems in public service operations for poten- tial added value. A case study of lean manufacturing implementation at a UK city council was carried out using in-depth interviews with key personnel coupled with documents collection. The Organizational Commitment Questionnaire (OCQ) was administered among front-line employees. Results show that lean manufacturing systems could create signi cant added value to the business and employees. A strong relation- ship was demonstrated between the lean manufacturing implementation and the a ective commitment level of employees. This paper is one of a few studies that demonstrate the applicability of manufacturing systems in other settings and that they can generate significant added value for the service department and its employees

Assessing cross-national invariance of the three-component model of organizational commitment: a six-country study of European university employees

This study examined cross-national invariance of Meyer and Allen’s three-component model of organizational commitment using samples of university faculty from six European countries. The analysis revealed strict factorial measurement invariance of affective, continuance, and normative organizational commitment constructs (AC, CC, and NC, respectively). While the samples failed to differ in AC and CC, substantial cross-national differences were found for NC. Results showed an invariant zero correlation between AC and CC, and NC associated positively with affective and continuance components. Procedural justice predicted AC and less strongly NC, but it had no effect on CC. A positive link with job performance was found for AC, a negative one for CC, and no association for NC. Results by and large support the generalizability of the tripartite organizational commitment model to the European context.