Linking Resource-Based Strategies to Customer-Focused Performance for Professional Services: A Structural Equation Modelling Approach

This paper links professional service firms’ resource-based strategies to their customer-focused performance for formulating service quality improvement priorities. The research applies the structural equation modelling approach to survey data from Hong Kong construction consultants to test some hypotheses. The study validates the various measures of firms’ resource-based strategies and customer-focused performance and bridges the gaps in firms’ organizational learning, core competences and customer-focused performance mediated by their strategic flexibility. The research results have practical implications for professional service firms to deploy resources appropriately to first enhance different competences and then improve customerfocused performance using their different competences

Duality relation between coherence and path information in the presence of quantum memory

The wave-particle duality demonstrates a competition relation between wave and particle behavior for a particle going through an interferometer. This duality can be formulated as an inequality, which upper bounds the sum of interference visibility and path information. However, if the particle is entangled with a quantum memory, then the bound may decrease. Here, we find the duality relation between coherence and path information for a particle going through a multipath interferometer in the presence of a quantum memory, offering an upper bound on the duality relation which is directly connected with the amount of entanglement between the particle and the quantum memory.Comment: 6 pages, 1 figure, comments are welcom