INCREASING THE WILLINGNESS TO COLLABORATE ONLINE: AN ANALYSIS OF SENTIMENT-DRIVEN INTERACTIONS IN PEER CONTENT PRODUCTION

We investigate mechanisms that trigger collaborative work behavior in online peer communities. We regard the collaboration among Wikipedia editors as a social process influenced by specific communication practices. We analyze and quantify the way Wikipedia editors communicate their feedback and support towards each others’ work in form of sentiments and opinions, and explore to what extent this influences online trust among them. We show that peer content production in Wikipedia is influenced by sharing sentiments during discussions among editors. At the global level, sharing sentiments positively influences the level of online trust. We also find a significant difference in the amount of online trust among editors who share mainly positive or mainly negative sentiments. We further suggest that providing and receiving especially supportive feedback expressed in form of positive sentiments and opinions may be beneficial in terms of virtual teamwork

The Impact of Sentiment-driven Feedback on Knowledge Reuse in Online Communities

Knowledge reuse is of increasing importance for organizations. Despite the extant research, we still do not adequately understand the ways peers are motivated to reuse knowledge with the help of wiki technologies. In this paper, we study the motivation for knowledge reuse in a prominent instance of online social production: Wikipedia. Studying knowledge reuse in Wikipedia is important since Wikipedia has been able to leverage the benefits of efficient knowledge reuse to produce knowledge goods of relatively high quality. Specifically, we explore: 1) how Wikipedia editors (any peer who contributes to developing articles in Wikipedia) communicate their feedback toward each other’s work in peer conversations and 2) to what extent sentiment-driven feedback impacts the level of knowledge reuse in Wikipedia. The results show that displaying sentiment-driven feedback positively influenced the level of knowledge reuse. Our study further shows a significant difference in the level of knowledge reuse between editors who shared mainly positive or mainly negative sentiments. Specifically, displaying mainly positive feedback corresponded to a superior level of knowledge reuse than displaying mainly negative feedback. We contribute to the extant literature of online social production communities in general and Wikipedia in particular by providing a first building block for research on peer feedback’s role in developing and sustaining wiki-based knowledge reuse. We discuss our findings’ implications for theory and practice

Legitimation von Herrschaft zwischen Verfahren und Tradition am Beispiel Neagoe Basarabs (1512-1521)

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Positionen zu den Menschenrechten in der rumänischen Orthodoxie

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