Performance Assessment of Local Mobility Policy-Making Administrations Using the Principles of Total Quality Management in Flanders, Belgium: Expounding the Decision-Making Processes

peer reviewedThis article describes a quality assessment of the processes underlying municipal mobility policy-making in Flanders, Belgium. 25 criteria and 176 aspects were queried during 25 interview sessions. Results were aggregated at the level of 7 quality domains of action and suggest that Flemish municipal mobility policy-making is generally fairly frail and of an ad-hoc nature. Four factors are found to be determining for this finding: default of political continuity, internal conflicts between stakeholders, lacking internal expertise, and deficient financial resources. Inter-stakeholder collaboration, residents’ participation, and policy-integration with higher-level programs are the strengths of current mobility policy practices in Flanders