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19 research outputs found

Library SST-Based Service Failure and Service Recovery Strategy Based on Attribution Theory

Author: Jungki Lee
Katja Gelbrich
M.A. McCollough
M.L. Meuter
M.L. Meuter
유원상
이성신
Publication venue: 'Korean Library and Information Science Society'
Publication date
Field of study

Self-Service Terminals for Older and Disabled Users: Attitudes of Key Stakeholders

Author: A. Oyedele
C. Wang
C. Wang
D.H. Dean
F. Simon
H.-J. Lee
K. Curran
M. Sinha
M.J. Bitner
M.J. Bitner
M.J. Bitner
M.L. Meuter
M.L. Meuter
N. Robertson
Publication venue: 'Springer Science and Business Media LLC'
Publication date: 01/01/2014
Field of study

Kundenintegration und Konfiguration in der Marktforschungsbranche

Author: A. Kohli
C.A. Lengnick-Hall
D. L. Kellogg
E. Gummesson
E. von Hippel
F. Jacob
J. Honomichl
K.R. Tuli
L.A. Bettencourt
M. Bitner
M. Etgar
M.E. Porter
M.L. Meuter
M.L. Meuter
N. Bendapudi
O.E. Williamson
R. Ramirez
S.W. Kelley
W.J. Reinartz
Publication venue: 'Springer Science and Business Media LLC'
Publication date: 01/01/2009
Field of study

Evolution of Marketing Strategies: From Internet Marketing to M-Marketing

Author: D. Tapscott
H. Karjaluoto
H.W. Kim
I. Clarke
J. Matthew
J. Powell
M.L. Meuter
P. Kotler
R. Hale
Publication venue: 'Springer Science and Business Media LLC'
Publication date: 01/01/2012
Field of study

E-government and the digital agenda for Europe a study of the user involvement in the digitalisation of citizen services in Denmark

Author: A. Abanumy
A. Rai
C. Weir
C.G. Reddick
D.X. Ding
J. Rubin
M.L. Meuter
N. Robertsen
T.S.H. Teo
V. Venkatesh
Z. Huang
Publication venue: 'Springer Science and Business Media LLC'
Publication date: 01/01/2014
Field of study

Co-Production in the Service Production and Delivery Process – Conceptualization and Future Research Fields

Author: A. Beatson
A.-T. Hsieh
A.-T. Hsieh
B. Dong
C. Lengnick-Hall
C.A. Lengnick-Hall
C.H. Lovelock
D.E. Bowen
D.L. Kellogg
D.S.P. Cermak
J. Doorn van
J.-L. Chandon
J.A. Fitzsimmons
J.E.G. Bateson
K.W. Chan
L.A. Bettencourt
M. Groth
M. Groth
M. Kleinaltenkamp
M.J. Bitner
M.L. Meuter
M.L. Meuter
M.R. Bowers
N. Bendapudi
P.K. Mills
P.K. Mills
S. Auh
S. Fließ
S. Kelley
S. Möller
S. Wikström
S.W. Kelley
T. Hennig-Thurau
W.F. Raaij Van
Publication venue: 'Springer Science and Business Media LLC'
Publication date: 01/01/2011
Field of study

Publikationsserver der Katholischen Universität Eichstätt-Ingolstadt

Activate Interaction Relationships Between Students Acceptance Behavior and E-Learning

Author: C.-C. Lin
F.D. Davis
H. Heijden
J. Cox
J.-W. Moon
J.J. Jiang
K. Kiili
L. Hu
M. Prensky
M.L. Meuter
P.M. Bentler
R.A. Johnson
R.P. Bagozzi
R.P. McDonald
S.-E. Kim
S.A. Mulaik
Publication venue: 'Springer Science and Business Media LLC'
Publication date: 01/01/2007
Field of study

Kundenintegration bei internationalen Dienstleistungen. Theoretische Einordnung, Motive und Herausforderungen

Author: A.S. Mattila
B. Stauss
B.S. Liu
C. H. Lovelock
C. Lengnick-Hall
C.A. Lengnick-Hall
C.K. Prahalad
C.K. Prahalad
E. Hippel von
J.A. Fitzsimmons
J.E.G. Bateson
L.A. Bettencourt
L.A. Bettencourt
M. Bitner
M. L. Meuter
M. Laroche
M.L. Meuter
N. Bendapudi
N. Donthu
O. Furrer
P.K. Mills
P.K. Mills
R. Ramirez
R.B. Chase
S. Auh
S.L. Vargo
S.W. Kelley
Publication venue: 'Springer Science and Business Media LLC'
Publication date: 01/01/2009
Field of study

Editorial by Günter Köck, Valerie Braun and Arne Arnberger. eco.mont (Journal on Protected Mountain Areas Research and Management)|eco.mont Vol. 13 special issue 2021|

Author: A.C.R. Riel
C. Johnson
D.L. Hoffman
D.M. Szymanski
E. Karahanna
F.D. Davis
F.D. Davis
F.D. Davis
J. D’Ambra
J. Webster
L. Hasher
L.K. Trevino
M. Csikszentmihalyi
M. Csikszentmihalyi
M.L. Meuter
M.P. Martin
P. Berthon
R.K. Yin
V.A. Zeithaml
Publication venue: 'Osterreichische Akademie der Wissenschaften'
Publication date: 01/01/2003
Field of study

Elektronisches Publikationsportal der Ãsterreichischen Akademie der Wissenschaften

Elektronisches Publikationsportal der Österreichischen Akademie der Wissenschaften

The Application of the Convenience Concept to the Retail Format Vending

Author: A. Friedland
A. Picot
A.R. Andreasen
B. Efron
C. Fornell
C. Homburg
D. Morschett
D.H. Lee
D.R. Lichtenstein
F.D. Davis
F.D. Davis
G. Laurent
G. Molinari
J. Henseler
J. Huber
J.R. Brown
K. Seiders
K. Seiders
K.C. Gehrt
K.C. Gehrt
K.J. Srnka
L. Berry
L. Yale
L.A. Mohr
L.G. Brown
L.G. Brown
L.G. Brown
M. Morris
M. Tenenhaus
M.L. Meuter
M.L. Meuter
N. Ponder
R. Anupindi
R. Buber
R.H. Coase
R.P. Bagozzi
R.R. Still
T. Posselt
T.A. Shimp
V. Zeithami
W. Mayerhofer
W.B. England
Publication venue: 'Springer Science and Business Media LLC'
Publication date: 01/01/2012
Field of study

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