33 research outputs found

    Enroute flight planning: Evaluating design concepts for the development of cooperative problem-solving concepts

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    The goals of this research were to develop design concepts to support the task of enroute flight planning. And within this context, to explore and evaluate general design concepts and principles to guide the development of cooperative problem solving systems. A detailed model is to be developed of the cognitive processes involved in flight planning. Included in this model will be the identification of individual differences of subjects. Of particular interest will be differences between pilots and dispatchers. The effect will be studied of the effect on performance of tools that support planning at different levels of abstraction. In order to conduct this research, the Flight Planning Testbed (FPT) was developed, a fully functional testbed environment for studying advanced design concepts for tools to aid in flight planning

    Design of a cooperative problem-solving system for en-route flight planning: An empirical evaluation

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    Both optimization techniques and expert systems technologies are popular approaches for developing tools to assist in complex problem-solving tasks. Because of the underlying complexity of many such tasks, however, the models of the world implicitly or explicitly embedded in such tools are often incomplete and the problem-solving methods fallible. The result can be 'brittleness' in situations that were not anticipated by the system designers. To deal with this weakness, it has been suggested that 'cooperative' rather than 'automated' problem-solving systems be designed. Such cooperative systems are proposed to explicitly enhance the collaboration of the person (or a group of people) and the computer system. This study evaluates the impact of alternative design concepts on the performance of 30 airline pilots interacting with such a cooperative system designed to support enroute flight planning. The results clearly demonstrate that different system design concepts can strongly influence the cognitive processes and resultant performances of users. Based on think-aloud protocols, cognitive models are proposed to account for how features of the computer system interacted with specific types of scenarios to influence exploration and decision making by the pilots. The results are then used to develop recommendations for guiding the design of cooperative systems

    Graphical interfaces for cooperative planning systems

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    Based on a cognitive task analysis of 5 airline flight crews in a simulator study, researchers have designed a testbed for studying computer aids for en route flight path planning. This testbed runs on a Mac II controlling three color monitors, and is being used to study the design of aids for both dispatchers and flight crews. Specifically, the research focuses on design concepts for developing cooperative problem-solving systems. We use en route flight planning (selecting alternate routes or destinations due to unanticipated weather, traffic, malfunctions, etc.) as the context for studying the design of such systems. Researchers are currently exploring three questions in this test environment: (1) When interacting with a flight planning aid, how does the role of the pilot influence overall system performance; (2) Can the architecture for a cooperative planning system be built around Sacerdoti's (1983) concept of an abstraction hierarchy, where the pilot can interact with the system at many different levels of detail (but where the computer aid by default handles lower level details that the pilot has chosen not to deat with); and (3) Can graphical displays and direct manipulation of these displays provide perceptual enhancements (Larkin and Simon, 1987) of the pilot's problem-solving activities. Information is given in viewgraph form

    Design of a cooperative problem-solving system for enroute flight planning: An empirical study of its use by airline dispatchers

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    In a previous report, an empirical study of 30 pilots using the Flight Planning Testbed was reported. An identical experiment using the Flight Planning Testbed (FPT), except that 27 airline dispatchers were studied, is described. Five general questions were addressed in this study: (1) under what circumstances do the introduction of computer-generated suggestions (flight plans) influence the planning behavior of dispatchers (either in a beneficial or adverse manner); (2) what is the nature of such influences (i.e., how are the person's cognitive processes changed); (3) how beneficial are the general design concepts underlying FPT (use of a graphical interface, embedding graphics in a spreadsheet, etc.); (4) how effective are the specific implementation decisions made in realizing these general design concepts; and (5) how effectively do dispatchers evaluate situations requiring replanning, and how effectively do they identify appropriate solutions to these situations

    The James Webb Space Telescope Mission

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    Twenty-six years ago a small committee report, building on earlier studies, expounded a compelling and poetic vision for the future of astronomy, calling for an infrared-optimized space telescope with an aperture of at least 4m4m. With the support of their governments in the US, Europe, and Canada, 20,000 people realized that vision as the 6.5m6.5m James Webb Space Telescope. A generation of astronomers will celebrate their accomplishments for the life of the mission, potentially as long as 20 years, and beyond. This report and the scientific discoveries that follow are extended thank-you notes to the 20,000 team members. The telescope is working perfectly, with much better image quality than expected. In this and accompanying papers, we give a brief history, describe the observatory, outline its objectives and current observing program, and discuss the inventions and people who made it possible. We cite detailed reports on the design and the measured performance on orbit.Comment: Accepted by PASP for the special issue on The James Webb Space Telescope Overview, 29 pages, 4 figure

    Alternative Architectures for Distributed Cooperative Problem-Solving in the National Airspace System

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    The air traffic management system in the United States is an example of a distributed problem solving system. It has elements of both cooperative and competitive problem-solving. This system includes complex organizations such as Airline Operations Centers (AOCs), the FAA Air Traffic Control Systems Command Center (ATCSCC), and traffic management units (TMUs) at enroute centers and TRACONs, all of which have a major focus on strategic decision-making. It also includes individuals concerned more with tactical decisions (such as air traffic controllers and pilots). The architecture for this system has evolved over time to rely heavily on the distribution of tasks and control authority in order to keep cognitive complexity manageable for any one individual operator, and to provide redundancy (both human and technological) to serve as a safety net to catch the slips or mistakes that any one person or entity might make. Currently, major changes are being considered for this architecture, especially with respect to the locus of control, in an effort to improve efficiency and safety. This paper uses a series of case studies to help evaluate some of these changes from the perspective of system complexity, and to point out possible alternative approaches that might be taken to improve system performance. The paper illustrates the need to maintain a clear understanding of what is required to assure a high level of performance when alternative system architectures and decompositions are developed

    Alternative Architectures for Distributed Work in the National Airspace System

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    The architecture for the National Airspace System (NAS) in the United States has evolved over time to rely heavily on the distribution of tasks and control authority in order to keep cognitive complexity manageable for any one individual. This paper characterizes a number of different subsystems that have been recently incorporated in the NAS. The goal of this discussion is to begin to identify the critical parameters defining the differences among alternative architectures in terms of the locus of control and in terms of access to relevant data and knowledge. At an abstract level, this analysis can be described as an effort to describe alternative "rules of the game" for the NAS
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