5 research outputs found
Consumers'emotional responses to service recovery bahaviours
Ekonomiese En BestuurswetenskappeOndernemingsbestuurPlease help us populate SUNScholar with the post print version of this article. It can be e-mailed to: [email protected]
Tracking consumers'emotional responses during a customer complaint interaction
Ekonomiese En BestuurswetenskappeOndernemingsbestuurPlease help us populate SUNScholar with the post print version of this article. It can be e-mailed to: [email protected]