Satisfaction in performing arts: the role of value?

Purpose – The aim of this paper is to report on the structure and relationships between value and satisfaction in a cultural performing arts setting to identify the structure of satisfaction in the performing arts context. Design/methodology/approach – This paper examines customer attitudes to value, show experience quality and peripheral service quality in a high arts setting by using a questionnaire. The pool of questions used the most recent scale measures for constructs in the area of services, in particular experiential services. The data are tested using AMOS 5.0 structural equation modelling. Findings – This paper reports that value mediates the relationship of show experience quality and peripheral service quality to satisfaction and the direct link of these pathways to satisfaction was not significant. This research supports the notion that customers determine service satisfaction based on attribute performance of the show and peripheral service aspects, and derive value from this. Practical implications – This research informs cultural organisation managers of the importance of delivering high levels of service quality and show experience in order to offer a value for money experience. This paper identifies the importance of understanding the heterogeneous and complex nature of customer-derived value. Originality/value – This paper examines a service sector that receives little attention. Cultural organisations operate as non-profit organisations and are accountable for scarce fund allocation. Government support has decreased and corporate sponsorship is scarce and competitive. This paper offers assistance to organisations in the quest to balance the economic issues and constraints by creating value and satisfaction and balancing service quality and show delivery

Establishing a conceptual model for the sustainable wine district

This research will provide wide ranging, practical and sustainable benefits to regional wine marketers, policy makers, regional government tourism bodies and the allied wine groups to develop the quality branding and marketing of wine products in the smaller regions

Editorial - special issue on informatics for ageing and aged-care

2 page(s

Opportunistic and Context-aware Affect Sensing on Smartphones: The Concept, Challenges and Opportunities

Opportunistic affect sensing offers unprecedented potential for capturing spontaneous affect ubiquitously, obviating biases inherent in the laboratory setting. Facial expression and voice are two major affective displays, however most affect sensing systems on smartphone avoid them due to extensive power requirement. Encouragingly, due to the recent advent of low-power DSP (Digital Signal Processing) co-processor and GPU (Graphics Processing Unit) technology, audio and video sensing are becoming more feasible. To properly evaluate opportunistically captured facial expression and voice, contextual information about the dynamic audio-visual stimuli needs to be inferred. This paper discusses recent advances of affect sensing on the smartphone and identifies the key barriers and potential solutions of implementing opportunistic and context-aware affect sensing on smartphone platforms

iLeisure and youth

Young people spend an increasing amount of their leisure in an online environment, yet this area is at an early stage of research development and lacks a rigorous conceptual framework. The proposed model provides a feasible path of investigation for researchers aiming to build a consistent body of knowledge about youth online leisure by providing a conceptualization grounded in experiential consumption and linking leisure and quality of life issues

The role of knowledge management in the large non profit firm: building a framework for KM success

This paper examines the role of knowledge management (KM) in not-for-profit organisations (NFPs) using case study methodology and advances previous KM work. NFPs are essential in developing sustainable communities providing many social, environmental, health and human services required by a vast amount of community stakeholders. With limited research related to KM in an NFP setting, this paper advances knowledge and offers a unique view of KM from the perspective of three large NFP cases. Adopting case study methodology, this paper explores the definition of knowledge in the organisation, the importance of knowledge planning, capture and diffusion; and offers recommendations for the required enablers of knowledge management practice and development from the organizational stakeholder perspective. The paper concludes by introducing the link between knowledge management, performance management and internal marketing to address the personal issues of 'me' as key to supporting knowledge renewal which is central to knowledge management

I learning: the role of the internet and interactive services in youth social learning, school and wellbeing

The purpose of this research has been to examine youth consumption of high-speed internet technology and online interactive services and their impact on school learning, social learning and well-being. With the advent of increased speed and capability of the internet, interest in the impact social media and internet usage on youth, social capital, youth anxiety and stress has been topical. Issues including cyber-bullying, stalking, impersonating others, hacking and spying, and bearing on personal brand have all been of interest to researchers with little research focussing on the positive learning outcomes such as school performance and social learning for this cohort. This research project investigates 10-14 years olds' attitudes to the internet, online practices and online usage to ascertain the relationship to learning and well-being

KM 100: introductory knowledge management for not-for-profit organisations

This paper examines the role of knowledge management (KM) in not-for-profit organisations (NFPs). NFPs are essential in developing sustainable communities (Scarso 2008) providing many social, environmental, health and human services required by a vast amount of communities' stakeholders. With limited research related to KM in an NFP setting, this paper advances knowledge and offers a unique view of KM from the perspective of 32 NFP stakeholders. Using in-depth interviewing, this paper explores the definition of knowledge in the organisation, the importance of knowledge planning, capture and diffusion; and offers recommendations for the development of sustainable knowledge management practice and development from the internal not-for-profit stakeholder perspective

Developing a conceptual model for repurchase intention in the performing arts: the roles of emotion, core service and service delivery

The purpose of this study was to examine consumers' experience of the performing arts in order to better understand the nature and predictors of intention to repurchase in performance arts settings

iLeisure: conceptualizing youth online leisure and quality of life

This paper addresses young people's Internet facilitated leisure and its relationship to quality of life. While there is a large body of literature examining the role of communication technologies in the shaping of contemporary society, relatively little attention has been given to the influence of technology on the organization and experience of leisure. In Australia, the rapid shift from dial up to broadband has allowed affordable, continuous, and fast Internet access to homes with young people who use and enjoy current technological innovations for leisure purposes. A comprehensive literature review is provided identifying key issues related to the high-speed Internet access; interactive leisure services and youth leisure consumption and quality of life. The paper develops a model framed in an experiential consumption approach and a set of propositions of youth online leisure and quality of life suitable for empirical estimation. The paper concludes with a discussion of implications and future research directions