Accessing hotel responsiveness towards guest's email query: cases in Malaysia

Information Technology (IT) has given tremendous positive effects in hospitality industry. It’s the most powerful weapon for hoteliers in order to stay competitive nowadays. One of the examples of technology that hit the hospitality world is e-mail. This study focused on three to five star hotels listed by the Ministry of Culture, Arts & Tourism of Malaysia that provide e-mail as a medium of communication and internet activity for its online patrons. Actual e-mail was sent to hotels asking for room availability, special room rate and facilities at the hotel. The implementation of technology in relation to customer service which is guest’s e-mail queries still remains unknown although technology initiation can be considered successful among hotels in Malaysia. As hoteliers, do they answer the guest’s e-mail queries promptly, politely and professionally

The interrelation between breakfast intake with academic performance, cognitive skills and body mass index BMI among students UiTM Terengganu Branch, Malaysia

Breakfast is the most important meal of the day as nutrient intake is crucial to energize the body and maintain a high metabolic rate at the beginning of the day. Although many breakfasts awareness programs and studies have shown the effects of skipping breakfast, most higher institution students tend to skip breakfast supposedly to decrease their body mass index (BMI). Studies have also debated that skipping breakfast affects students’ academic performance due to low nutrient intake. Therefore, the study investigates the interrelation between breakfast intake and students’ academic performance in Universiti Teknologi MARA (UiTM), Terengganu Branch, Dungun Campus. The findings revealed that breakfast intake significantly impacted the students’ academic performance and cognitive skills. Interestingly, the study discovered that although breakfast intake energizes the body, there is no relationship between the students’ breakfast intake and BMI. Hence, the study provides insight to enhance the understanding of the interrelation between breakfast intake and student performance