Use of ‘Habit’ is not a habit in understanding individual technology adoption: A review of UTAUT2 based empirical studies

yes‘Habit’ was the most important theoretical addition into UTAUT2 to challenge the role of behavioural intention as a lone predictor of technology use. However, systematic review and meta-analysis of Price value the other UTAUT2 additional construct revealed major inconsistency of the model with just 41% UTAUT2 based studies including the construct in their research. Thus, the aim of this research is to understand the appropriateness of ‘habit’ construct usage among UTAUT2 based empirical studies and their reason for omission or inclusion. The findings from 66 empirical studies revealed only 23 studies a meagre (35%) utilised ‘habit’ construct and the remaining massive 43 studies (65%) excluded the construct from their research model. The major reason for studies not including “habit” construct was they were examining users of new technology at early stage of adoption where sufficient time hasn’t elapsed for users to form habit. Moreover this study caution the use of experience as an alternative for habit. Since experience can be gained under mandatory settings which is not sufficient enough to form habit that occurs more naturally under voluntary settings. This study also provided number of recommendations for theory and practice based on the findings

Adoption of Transactional Service in Electronic Government – A Case of Pak-Identity Service

Part 7: Digital GovernanceInternational audienceGovernments around the world are using information and communication technologies to offer both simple information portals and transactional services. A less than one-third of the electronic government (e-government) initiatives focused on the provision of transactional services and understanding on studies related to the adoption of such services using domain-specific adoption theories/models are scarce. Therefore, the objective of this study is to understand the adoption of transactional service system, i.e. ‘Pak-Identity’ by employing a domain-specific model, i.e. Unified Model of Electronic Government Adoption (UMEGA). A UMEGA model with four new constructs is validated using data gathered from 441 citizens from all over Pakistan. A survey was conducted among citizens using simple random sampling technique. The collected data were analyzed employing variance-based structure equation modelling, i.e. partial least squares technique in SmartPLS 3.0 to test the formulated hypotheses. Findings indicate that (1) facilitating conditions is the predictor of effort expectancy, (2) performance expectancy, trust, and herd behaviour are the predictors of attitude, (3) price value, grievance redressal, and attitude are the predictors of behavioural intention to use e-government service. Surprisingly, effort expectancy, facilitating conditions, social influence, and perceived risk are found to be the nonsignificant predictors of adoption of e-government service. Interestingly, new constructs and new relationships are exposed, i.e. trust and herd behaviour on attitude, and price value and grievance redressal on behavioural intention. Moreover, a 55% variance in effort expectancy, 65% variance in attitude, and 40% variance in behavioural intention to adopt e-government has been found. Implications for the academics and managers are also outlined