A Business Performance Management Framework

Pereira, A. C. B., & de Castro Neto, M. (2020). A Business Performance Management Framework. In Á. Rocha, H. Adeli, L. P. Reis, S. Costanzo, I. Orovic, & F. Moreira (Eds.), Trends and Innovations in Information Systems and Technologies: WorldCIST 2020 (Vol. 1, pp. 312-323). (Advances in Intelligent Systems and Computing; Vol. 1159 AISC). Springer. https://doi.org/10.1007/978-3-030-45688-7_32In an increasingly competitive market, companies need to look not only at results, but also at how they can improve their performance to achieve them. Knowing the factors that influence business performance allows to identify initiatives that lead to their improvement or mitigate potential risks, ensuring strategic alignment across the organization. This article presents a Business Performance Management (BPM) framework, where the key components that impact business performance are described, which includes Business Intelligence (BI) as an integral part of the technological framework and a Performance Management (PM) cycle as a methodological approach to its implementation for business performance improvement.authorsversionpublishe