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4 research outputs found
Recommended from our members
The critical role of perceived risk and trust in determining customer satisfaction with automated banking channels
Author
Beetles AC
Cockrill A
Goode MMH
Publication venue
Informa UK Limited
Publication date
23/03/2009
Field of study
No full text
Nottingham Trent Institutional Repository (IRep)
An Application of SERVQUAL Model in Termas of Chaves
Author
A Artal Tur
A Jamal
+41Â more
A Parasuraman
A Parasuraman
A Parasuraman
A Reichel
AB Casado
B Rosenbloom
BR Lewis
C Grönroos
C Grönroos
C Grönroos
CA Albacete
E Gummesson
E MartĂn Armario
GS Sureshchandar
J Bigné
JE Swan
JJ Cronin
JM Carman
JS Kim
M Brady
M Laguna
MMH Goode
OM Karatepe
P Kotler
P TalĂłn
PG Patterson
PLB Bonfada
R Buzzell
RA Rust
RA Westbrook
S Briggs
S Gutierrez
SH Tsaur
T Pacheco
TO Jones
U Lethinen
VA Zeithaml
VA Zeithaml
VA Zeithaml
WJ Stanton
WM Lassar
Publication venue
'Springer Science and Business Media LLC'
Publication date
Field of study
No full text
Crossref
Factors that affect consumers' cross-buying intention: A model for financial services
Author
A Bird
A Jamal
+45Â more
AT Coughlan
Barbara R Lewis
BD Foster
BR Lewis
C Burand
C Fornell
D Van den Poel
F Selnes
G Bergendahl
H Baumgartner
J Bloemer
J Saunders
J-BEM Steenkamp
JLM Tam
JN Sheth
K Storbacka
KA Bollen
Kalipso M Karantinou
KP Gwinner
L Hu
LA Crosby
LA Crosby
Magdalini Soureli
MJ Polonsky
MMH Goode
N Bendapudi
N Nguyen
N Nguyen
N Sharma
OZ Aksin
PC Verhoef
PC Verhoef
PL Green
PV Ngobo
R Hallowell
RN Bolton
RN Bolton
RN Bolton
RN Bolton
SE Beatty
T Letourneau
TS Harrison
WA Kamakura
WJ Reinartz
YF Jarrar
Publication venue
'Springer Science and Business Media LLC'
Publication date
Field of study
No full text
Crossref
Buyers’ perceived switching costs and switching: a meta-analytic assessment of their antecedents
Author
A Beatson
A Caruana
+58Â more
A Parasuraman
ACW Chui
AH Kirca
AS Dick
BB Jackson
C AntĂłn
C Camarero
C Orsingher
C Viswesvaran
CB Bhattacharya
CC Izquierdo
DM Szymanski
Doreén Pick
FR Dwyer
G Fullerton
G Kaur
GH Hofstede
HS Bansal
I Geyskens
I Geyskens
I Geyskens
J Bloemer
JB Heide
JE Hunter
JL Crosno
JP Melancon
JS Adams
K Hewett
K Wulf De
K-N Kwon
LA Crosby
LE Goodman
MA Jones
MA Jones
Martin Eisend
MMH Goode
MW Lipsey
N Sharma
P-F Chou
PS Coelho
R Vázquez-Casielles
RAJ Ping
RM Morgan
RW Palmatier
RW Palmatier
S Aydin
S Varki
SE Beatty
SJ Bell
SK Kim
SK Kim
SM Keaveney
SP Gounaris
SS Andaleeb
T Gao
TA Burnham
W Verbeke
Y-S Wang
Publication venue
'Springer Science and Business Media LLC'
Publication date
Field of study
No full text
Crossref