SERVICE QUALITY ATTRIBUTES AFFECTING THE SATISFACTION OF RAILWAY PASSENGERS OF SELECTIVE ROUTE IN SOUTHWESTERN PART OF BANGLADESH

With increased pace of urbanization and economic growth, attraction and dependency between different linking regions has also increased. Transportation have performed very crucial roles from very early accelerating the sharing of economic and development benefit of connecting spatial regions. Railway has been proved as a potential sector for drawing economic and development benefits for various countries. But less emphasis have been given in improvement of railway sector mainly in railway service in Bangladesh compare with road and which cause failed to draw proper economic benefit from the sector. This study has aimed to focus on the railway transportation sector and to develop a model defining the relationship between overall satisfaction and service quality attributes in a selective route from Khulna to Rajshahi in southwestern zone of Bangladesh so that it can reinforce further improvement process. Findings show that, overall service satisfaction depend on eight distinct service quality attributes. It implies the service with worst situation, overall satisfaction of service and need for priority improvement to support further orientation, addition and betterment of service to draw maximum economic and development benefit for those linking regions.Urbanization, Economic growth, Attraction, Linking region, Overall satisfaction

A SPATIAL ANALYSIS ON THE PROVISION OF URBAN PUBLIC SERVICES AND THEIR DEFICIENCIES: A STUDY OF SOME SELECTED BLOCKS IN KHULNA CITY, BANGLADESH

In most of the cities in Bangladesh, there is a considerable lacking in providing public services comparing with the demand. This study aims to identify the deficiencies in providing public services in three selected blocks of Khulna city, Bangladesh. Blocks are considered here as an individual small administrative unit within the jurisdiction of Khulna City Corporation. First the study identified the spatial concentration of the services among the blocks. The comparative situation of the blocks in terms of public services was viewed by location quotient method and Gini coefficient and neighbourhood standard were consider to identify the deficiencies. The study found that two of the blocks are comparatively developed while the other one lag far behind the mean level of development of the city. Lastly on the basis of population and space standard, required facilities for each of the blocks were calculated.Urban Services, Defficiencies, Spatial Analysis, Khulna City.