Sharing economy research in hospitality and tourism: a critical review using bibliometric analysis, content analysis and quantitative systematic literature review

Purpose – This study conducts a critical review of the research on the sharing economy to identify its key intellectual foundations and their evolution and offers thematic and methodological recommendations for future research to advance the domain. Design/methodology/approach – A tri-method approach using bibliometric (co-citation) analysis, thematic content analysis, and a quantitative systematic literature review was conducted on sharing economy research in hospitality and tourism journals, up to and including May 2020. Findings – The findings from the three methods were coherent and provide a clear picture of the fact that while research on the sharing economy in hospitality and tourism has achieved significant depth, the breadth of our understanding of this area remains somewhat limited. Each of the three periods of research on the sharing economy identified in the study were marked by a focus on specific thematic areas, with largely Western-situated researchers demonstrating limited theoretical engagement and employing a limited range of methods and perspectives (disciplinary, stakeholders, sectors) to examine these themes. Research limitations/implications – Recommendations for future thematic research opportunities are provided using a multi-level perspective (MLP). The present review does not include research that incorporates the impacts of COVID-19, which has significantly disrupted the hospitality and tourism industry and is the focus of current research in the field. However, the review represents the largest and most comprehensive assessment of the state of research on the sharing economy prior to COVID-19, and, as such, can serve as a valuable baseline for future reviews of sharing economy research during and after the pandemic. Originality/value – In contrast with previous literature reviews, the present review is comprehensive in its scope, methodology, and temporal coverage of sharing economy research. It also examines the evolution of research on the topic, enabling a more nuanced identification of gaps and future thematic and methodological research opportunities

Women’s Conceptualizations of Spa Visits: Something Just for Me

This study explores women’s conceptualizations of their spa visits, the meaning the spa holds for women, and their motivations to visit. Our study employs a qualitative methodology, using Grounded Theory. Individual, semi-structured interviews were conducted with 4 spa customers living in the Northeastern United States. All interviews were taped and field notes were taken. Transcripts were coded and examined for emerging themes, which were then compared to extant theory. Results of our study illuminated three key meanings that women ascribed to their spa visits: Identity Formation, Resistance Against the ‘Ethic of Caring,’ and Friendship Building. Managerial implications are discussed

The Next Table Over: The Impact of Others\u27 Service Experiences on Emotions, Perceived Justice, and Satisfaction

Service failures are common and often times such failures are witnessed by other customers, but very little is known about how consumers react to service recovery efforts aimed at other customers. Using the deontic theory of justice as a framework, this study examines consumers’ reactions to justice directed toward other customers. Results show that the valence of the other customer’s recovery attempt had a significant impact on the focal customer’s reactions and evaluations, and that the focal customer’s reactions were moderated by the valence of their own service experience. Managerial implications and limitations are discussed

America, We Love Thee

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The Next Table Over: The Impact of Others' Service Experiences on Emotions, Perceived Justice, and Satisfaction

Service failures are common and often times such failures are witnessed by other customers, but very little is known about how consumers react to service recovery efforts aimed at other customers. Using the deontic theory of justice as a framework, this study examines consumers’ reactions to justice directed toward other customers. Results show that the valence of the other customer’s recovery attempt had a significant impact on the focal customer’s reactions and evaluations, and that the focal customer’s reactions were moderated by the valence of their own service experience. Managerial implications and limitations are discussed