2 research outputs found
Effects of poor communication in the construction industry in Klang Valley, Malaysia
The construction industry is a risky and complex industry involving various parties characterized with different
objectives, skills, cultures, and values. This requires effective communication management to facilitate interaction
between them and ensure delivery of successful projects. The poor performance of the Malaysian construction sector
has its root in poor communication. Poor communication may result in project failure. Therefore, this paper is
essential to investigate the effects of communication issues in the construction industry. This research study was
conducted and analysed using SPSS Software. The five-point Likert type scale has been adopted for the questions
which is distributed to over 121 respondents who are working in the construction industry around Petaling Jaya,
Klang Valley, Malaysia. A total of 8 effects of poor communication in the construction industry were identified. The
most dominant effect is time overrun while other effects include project failure, cost overrun, fatal and non-fatal
accidents, waste generation, increase carbon footprint and contribute to greenhouse effect. However, questionnaire
surveys may result in dishonest answers. Hence, the study recommends conducting physical interviews to better
understand respondents view on the negative impacts of poor communication and at the same time, raise awareness as a
strategic approach to achieve successful construction projects
Effects of poor communication in the construction industry in Klang valley, Malaysia
The construction industry is a risky and complex industry involving various parties characterized with different
objectives, skills, cultures, and values. This requires effective communication management to facilitate interaction
between them and ensure delivery of successful projects. The poor performance of the Malaysian construction sector
has its root in poor communication. Poor communication may result in project failure. Therefore, this paper is
essential to investigate the effects of communication issues in the construction industry. This research study was
conducted and analysed using SPSS Software. The five-point Likert type scale has been adopted for the questions
which is distributed to over 121 respondents who are working in the construction industry around Petaling Jaya,
Klang Valley, Malaysia. A total of 8 effects of poor communication in the construction industry were identified. The most dominant effect is time overrun while other effects include project failure, cost overrun, fatal and non-fatal
accidents, waste generation, increase carbon footprint and contribute to greenhouse effect. However, questionnaire
surveys may result in dishonest answers. Hence, the study recommends conducting physical interviews to better
understand respondents view on the negative impacts of poor communication and at the same time, raise awareness as a
strategic approach to achieve successful construction project