A tourism monitoring tool at the city of Lisbon

Lobao, F., de Castro Neto, M., & Aparicio, M. (2019). Smart tourism – City tourism radar: A tourism monitoring tool at the city of Lisbon. In Atas da Conferencia da Associacao Portuguesa de Sistemas de Informacao 2019: 19ª Conferencia da Associacao Portuguesa de Sistemas de Informacao, CAPSI 2019 [19th Conference of the Portuguese Association for Information Systems, CAPSI 2019], Lisboa; Portugal; 11 October 2019 through 12 October 2019 (Atas da Conferencia da Associacao Portuguesa de Sistemas de Informacao). Associação Portuguesa de Sistemas de Informação.The increasing demand for Lisbon has led to an uncontrolled access to the city’s main attractions, which is reflected in the number of visitors that can be encountered at the city. Smart tourism destinations are gaining relevance in smart cities in everyday life, and technology is intricated more than ever in the cities and its citizens. In the present work it is proposed a conceptual model to a city tourism dashboard and its materialization using open data from the city’s public portal, produced by the Lisbon City Council and other partners. It is also suggested a method to the conception of this tool and the main indicators that must be included based on the actual state of the art. It concludes with a proposal of future developments to perform on the smart tourism destinations area.publishersversionpublishe