Factors Affecting Mobile Payment Adoption By Merchants In Ethiopia

Nowadays the world witnessed a rapid growth in mobile commerce and widespread use of mobile devices. The growth of mobile commerce depends on widely accepted mobile payment systems. However, this trend is not well experienced in developing countries like Ethiopia. Even though merchants somehow benefited from the rapid growth in electronics commerce and use of mobile devices in ecommerce, they still hesitate to effectively employ in their day to day transactions. Little research has been conducted to examine and explain the merchants\u27 views on the new payment technology. In this paper, we explore the factors that affect merchants’ adoption of mobile payment in Ethiopia. The result suggests that relative advantage, ease of use, usefulness, attitude, trust, risk/security and cost are factors that affect mobile payment adoption positively and significantly. Whereas compatibility is found not significant for merchants adoption of mobile payment systems in Ethiopian context. Based on the findings, the study proposes a conceptual model for mobile payment adoption to guide practice and future research in this emerging area

Factors affecting cloud-based enterprise resource planning software adoption in Ethiopia

Enterprise Resource Planning (erp) are integrated software solutions that transform organizations’ internal processes, provide collaboration with partners, external applications and information systems. Extant literature reveals that organizations are showing interest to transit from an on-premise erp to the new cloud-based erp solutions due to their extra benefits. There are few recent initiatives in Ethiopia to adopt cloud-based erp but challenges faced in the course of the adoption are not explored. Using the technology-organization-environment, diffusion of innovation, and the model of innovation resistance frameworks as lenses, this research aims at identifying factors contributing to the adoption of cloud-based erp in the Ethiopian context. A quantitative approach is adopted and survey was conducted using a self-administered online questionnaire using Google’s online form to gather data from employees of Ethiopian Shipping and Logistics Services Enterprise. Out of 295 questionnaires distributed, 152 valid questionnaires were collected and considered for the data analysis. The proposed model was tested using a partial least square with the help of the Smart pls software. The proposed model explained 58.5 % of the variance in cloud-based ERP adoption factors. The empirical analysis indicated that Relative advantage, Trust, IT Skill, and External pressure had a significant influence on the adoption of cloud-based erp in Ethiopia whereas Organizational Culture, Observability, and Trialability had no significant impact on the adoption of cloud erp service. The study provides a comprehensive understanding of the factors which affect the adoption of cloud-based erp technology in Ethiopia

Information Technology Disaster Recovery Plan (ITDRP) Framework For Banks in Ethiopia

IT services and solutions in the banking sector should be protected to keep the business continuity in a disastrous scenario. This study aims to develop an Information Technology Disaster Recovery Plan (IT DRP) framework in the case of Ethiopian Banks. Qualitative case study method is employed to investigate current best practices and challenges in Ethiopian banks. The findings indicated that Banks do not have IT DRP in place. Lack of framework, lack of focused group, lack of experiences, and lack of standardization are some of the challenges identified. Accordingly, the IT DRP framework is proposed for Banks of Ethiopia. The framework is confirmed and validated by the subject experts. The framework can serve banks as a quality tool to evaluate existing IT DRP or develop new ones based on their business needs. Recommendations are also forwarded and related topics are suggested for future research to extend this work

Adoption of Telecenters in South Wollo Zone of Amhara Regional State in Ethiopia: Special Emphasis on Internet Services

Information Communication Technologies (ICTs) have become driving force in today’s society. These technologies should be adopted and accepted by a society to benefit from their potential advantage. Many researchers, in the field of ICT, have studied and proposed models of technology acceptance. Unified Theory of Acceptance and Use of Technology (UTAUT) proposed by Venkatesh et al (2003) was used in this research to find out direct determinant factors of telecenters for Internet services in Ethiopia. In this research it is tried to find out the core constructs of telecenters’ Internet services intention to use and use behavior. All the 200 questionnaires were usable; and demographic and descriptive statistics and Partial Least Square (PLS) regression were used to analyze the data. The study has revealed that performance expectancy and effort expectancy have positive influence in behavioral intention and behavioral intention has positive influence in use behavior of telecenters’ Internet services

EFFECTS OF INFORMATION SYSTEM INTENT OF MANAGERS ON INFORMATION SYSTEMS IMPLEMENTATION: CASE OF SELECTED E-GOVERNMENT PROJECTS IN TWO CITY ADMINISTRATIONS IN ETHIOPIA

The importance of management support in information systems (IS) implementation has been emphasized in previous studies. In line with this, research on critical success factors in IS projects implementation and management is increasingly recognizing the importance of non-technical factors, such as leadership. However, despite its importance, there is lack of empirical evidence to clarify the role of top managers IS intent on IS implementation. This paper, thus, argues for the need for greater inquiry into the field of management support for IS implementation success. It will provide an empirical investigation of the influence of IS strategic intent of managers on IS effectiveness in two city administrations in Ethiopia. The research will be conducted as an interpretive case study in the selected two public institutions. Information Systems projects from these two setups will be selected and the role and extent of IS intent of managers in relation to each project will be studied in detail. Interview items will be adapted from related previous studies. By so doing, this research is aimed at increasing our understanding of managers’ role in facilitating success of IS implementation in organizations

Information Security Culture in Public Hospitals: The Case of Hawassa Referral Hospital

Information security culture is mainly considered as a set of information security characteristics that the organization values. In this paper, an attempt has been made to assess the information security culture of Hawassa Referral Hospital located in the south central part of Ethiopia. The study aimed at identifying determinant factors or issues impacting the implementation of an effective culture of information security in the hospital with an intention of improving the existing information security practice in the hospital. To that end, an information security culture assessment model and instrument were adopted from previous studies. The instrument (customized for the current study) incorporates statements that assess the knowledge, attitude, belief and actions of health care providers, and medical students in relation to information security culture. The case study indicated that there is a serious problem of information security culture at different levels in the hospital. Accordingly, identifying the current practices regarding information security in the hospital has a practical contribution in that it has direct implications on setting priorities in relation to information security in the hospital and strengthening different efforts on the issue throughout the health sector in the country. Recommendations are also provided as to how the hospital should approach the different factors and issues in order to put in place better and more secure information environments in the hospital

E-commerce Readiness in Ethiopia: A Macro-level Assessment

This study is a work in progress that sets out to measure the readiness for e-commerce of an aggressively developing economy in East Africa – Ethiopia – a nation that has a significant historical and geo-political status at the horn - in order for it to be able to compete in the global information economy. The paper initially embarks on explaining the distinction among the fundamental concepts of e-commerce, e-readiness and e-commerce readiness. It then reviews some of the major ecommerce readiness studies conducted and models developed both at the regional and international level. From among such models, the Asia-Pacific Economic Cooperation (APEC) self-assessment tool is selected as an appropriate instrument for adoption and development of a measure for e-commerce readiness in Ethiopia. Apart from identifying the nation’s standing regarding its e-commerce readiness, customizing existing instruments and developing a new version, is believed to add value to the contemporary knowledge capital in the specific domain

ERP Pre-Implementation Readiness Assessment Framework: A Multi Stakeholders’ Perspective

These days, there is a growing trend towards ERP systems in Ethiopia. This in turn created an opportunity for ERP vendors to promote their products in the country. Due to large size and inherent complexity of ERP systems, organizations are strongly advised to check their readiness prior ERP system implementation. There are some prior research attempts to develop ERP pre-implementation readiness assessment models and frameworks. However, extant literature reveal that multi stakeholders’ perspective is not well considered in those prior attempts. Besides, most of the prior attempts are in the context of developed countries. The purpose of this study is to develop a framework to evaluate ERP pre-implementation readiness from multi-stakeholders perspective in developing country context. As a foundation, a set of critical success factors were identified from prior literature. Interview and survey questionnaire were used for data collection. Based on the result, an ERP pre-implementation readiness assessment framework is proposed. Feasibility assessment of the proposed framework revealed that the case company has limitations on a number of dimensions. Accordingly, recommendations are forwarded to address the identified gaps

Understanding the Role of Stakeholders in Fostering Sustainability of ICT4D Projects: Towards a Conceptual Framework

One of the significant determinant factors in relation to stakeholders engagement in development projects is the degree of their role. Sustainability of a project has a relationship with stakeholders\u27 involvement. However, in the ICT4D domain, there is a lack of insight, literature, theoretical models, and framework to understand stakeholder perspectives. In recent information systems literature, it is argued that there is a lack of formally capturing stakeholder perspectives and lack of knowledge related to stakeholder interactions in relation to sustaining ICT4D projects. This research-in-progress paper aims to explore this issue and attempts to address this gap by proposing a theoretical framework on how sustainability-related issues of ICT4D projects can be better understood through the lens of stakeholders theory and capability approach

Lessons Learned from an e-Government Implementation: The Case of Ethiopia

E-Government implementation failure in low-income countries is reported to be as high as 85% where 35% being classified as total failures, the project never started or was started but immediately abandoned, and 50% are partial failures, major project goals are not attained or there were undesirable outcomes (Heeks, 2003). Given this rate of failure we wanted to investigate a successful project and draw lessons learned that can be replicated in other projects. We use Design-Reality gap model as a theoretical framework to assess the project status. Primary data were collected from four different groups involved in the project. Our analysis shows lower gaps in ‘process’; ‘management systems and structures’ dimensions; and higher gaps in ‘information’, ‘technology’, ‘staffing and skills’, ‘objectives and values’, and ‘other resources’ dimensions. Based on the implementation experiences of this project, list of recommendations are provided for successful execution of possible related initiatives in the future