How the Kano model contributes to Kansei engineering in services

Recent studies show that products and services hold great appeal if they are attractively designed to elicit emotional feelings from customers. Kansei engineering (KE) has good potential to provide a competitive advantage to those able to read and translate customer affect and emotion in actual product and services. This study introduces an integrative framework of the Kano model and KE, applied to services. The Kano model was used and inserted into KE to exhibit the relationship between service attribute performance and customer emotional response. Essentially, the Kano model categorises service attribute quality into three major groups (must-be [M], one-dimensional [O] and attractive [A]). The findings of a case study that involved 100 tourists who stayed in luxury 4- and 5-star hotels are presented. As a practical matter, this research provides insight on which service attributes deserve more attention with regard to their significant impact on customer emotional needs. Statement of Relevance: Apart from cognitive evaluation, emotions and hedonism play a big role in service encounters. Through a focus on delighting qualities of service attributes, this research enables service providers and managers to establish the extent to which they prioritise their improvement efforts and to always satisfy their customer emotions beyond expectation. Keywords: Kansei engineering, emotional feelings, Kano model, service

Baryonium, tetra-quark state and glue-ball in large N_c QCD

From the large-N_c QCD point of view, baryonia, tetra-quark states, hybrids, and glueballs are studied. The existence of these states is argued for. They are constructed from baryons. In N_f=1 large N_c QCD, a baryonium is always identical to a glueball with N_c valence gluons. The ground state 0^{-+} glueball has a mass about 2450 MeV. f_0(1710) is identified as the lowest 0^{++} glueball. The lowest four-quark nonet should be f_0(1370), a_0(1450), K^*_0(1430) and f_0(1500). Combining with the heavy quark effective theory, spectra of heavy baryonia and heavy tetra-quark states are predicted. 1/N_c corrections are discussed.Comment: 16 pages, 3 figure

Rare B decays and Tevatron top-pair asymmetry

The recent Tevatron result on the top quark forward-backward asymmetry, which deviates from its standard model prediction by 3.4$\sigma$, has prompted many authors to build new models to account for this anomaly. Among the various proposals, we find that those mechanisms which produce $t\bar t$ via $t$- or $u$-channel can have a strong correlation to the rare B decays. We demonstrate this link by studying a model with a new charged gauge boson, $W'$. In terms of the current measurements on $B\to \pi K$ decays, we conclude that the branching ratio for $B^-\to \pi^- \bar K^0$ is affected most by the new effects. Furthermore, using the world average branching ratio for the exclusive B decays at $2\sigma$ level, we discuss the allowed values for the new parameters. Finally, we point out that the influence of the new physics effects on the direct CP asymmetry in B decays is insignificant.Comment: 15 page, 6 figures, typos corrected and references added, final version to appear journa

High-Energy Symmetry of Bosonic Open String Theory in the Light-like Linear Dilaton Background

High-energy limits of fixed-angle tree-level stringy scattering amplitudes in the light-like linear dilaton background are calculated. Treating the time component of the gradient of light-like dilaton field (V_0) as a moduli parameter, we show that: (1) there exists a new fixed-point (V_0/E \to \infty) in the moduli space of the bosonic open string theory, where a new high-energy symmetry among scattering amplitudes can be identified, (2) this new symmetry can be interpreted as a deformation of the flat-space high-energy symmetry, as proposed by D. Gross. Hence, our results give a concrete illustration about the relation between high-energy stringy symmetry and the background independent formulation of string theory.Comment: 42pages, 3figures, 5tables, typos corrected, commments and reference added

Increased Rate of CD4+ T-Cell Decline and Faster Time to Antiretroviral Therapy in HIV-1 Subtype CRF01_AE Infected Seroconverters in Singapore

It remains controversial as to whether HIV-1 subtypes influence disease progression. Singapore offers a unique opportunity to address this issue due to the presence of co-circulating subtypes. We compared subtype CRF01_AE and non-CRF01_AE infected patients, with regards to estimated annual rate of CD4+ T-cell loss and time from estimated data of seroconversion (EDS) to antiretroviral therapy (ART).We recruited ART-naive patients with known dates of seroconversion between October 2002 and December 2007 at the Singapore Communicable Disease Centre, the national reference treatment centre. Multilevel mixed-effects models were used to analyse the rate of CD4+ T-cell decline. Time from EDS to ART was analyzed with the Kaplan-Meier survival method and compared with Cox proportional hazards models. viral load.Infecting subtype significantly impacted the rate of CD4+ T-cell loss and time to treatment in this cohort. Studies to understand the biological basis for this difference could further our understanding of HIV pathogenesis

Distorted magnetic orders and electronic structures of tetragonal FeSe from first-principles

We use the state-of-the-arts density-functional-theory method to study various magnetic orders and their effects on the electronic structures of the FeSe. Our calculated results show that, for the spins of the single Fe layer, the striped antiferromagnetic orders with distortion are more favorable in total energy than the checkerboard antiferromagnetic orders with tetragonal symmetry, which is consistent with known experimental data, and the inter-layer magnetic interaction is very weak. We investigate the electronic structures and magnetic property of the distorted phases. We also present our calculated spin coupling constants and discuss the reduction of the Fe magnetic moment by quantum many-body effects. These results are useful to understand the structural, magnetic, and electronic properties of FeSe, and may have some helpful implications to other FeAs-based materials

Deep Weighted Averaging Classifiers

Recent advances in deep learning have achieved impressive gains in classification accuracy on a variety of types of data, including images and text. Despite these gains, however, concerns have been raised about the calibration, robustness, and interpretability of these models. In this paper we propose a simple way to modify any conventional deep architecture to automatically provide more transparent explanations for classification decisions, as well as an intuitive notion of the credibility of each prediction. Specifically, we draw on ideas from nonparametric kernel regression, and propose to predict labels based on a weighted sum of training instances, where the weights are determined by distance in a learned instance-embedding space. Working within the framework of conformal methods, we propose a new measure of nonconformity suggested by our model, and experimentally validate the accompanying theoretical expectations, demonstrating improved transparency, controlled error rates, and robustness to out-of-domain data, without compromising on accuracy or calibration.Comment: 13 pages, 8 figures, 5 tables, added DOI and updated to meet ACM formatting requirements, In Proceedings of FAT* (2019