Enroute flight planning: The design of cooperative planning systems

Design concepts and principles to guide in the building of cooperative problem solving systems are being developed and evaluated. In particular, the design of cooperative systems for enroute flight planning is being studied. The investigation involves a three stage process, modeling human performance in existing environments, building cognitive artifacts, and studying the performance of people working in collaboration with these artifacts. The most significant design concepts and principles identified thus far are the principle focus

Design concepts for the development of cooperative problem-solving systems

There are many problem-solving tasks that are too complex to fully automate given the current state of technology. Nevertheless, significant improvements in overall system performance could result from the introduction of well-designed computer aids. We have been studying the development of cognitive tools for one such problem-solving task, enroute flight path planning for commercial airlines. Our goal was two-fold. First, we were developing specific systems designs to help with this important practical problem. Second, we are using this context to explore general design concepts to guide in the development of cooperative problem-solving systems. These designs concepts are described

Graphical interfaces for cooperative planning systems

Based on a cognitive task analysis of 5 airline flight crews in a simulator study, researchers have designed a testbed for studying computer aids for en route flight path planning. This testbed runs on a Mac II controlling three color monitors, and is being used to study the design of aids for both dispatchers and flight crews. Specifically, the research focuses on design concepts for developing cooperative problem-solving systems. We use en route flight planning (selecting alternate routes or destinations due to unanticipated weather, traffic, malfunctions, etc.) as the context for studying the design of such systems. Researchers are currently exploring three questions in this test environment: (1) When interacting with a flight planning aid, how does the role of the pilot influence overall system performance; (2) Can the architecture for a cooperative planning system be built around Sacerdoti's (1983) concept of an abstraction hierarchy, where the pilot can interact with the system at many different levels of detail (but where the computer aid by default handles lower level details that the pilot has chosen not to deat with); and (3) Can graphical displays and direct manipulation of these displays provide perceptual enhancements (Larkin and Simon, 1987) of the pilot's problem-solving activities. Information is given in viewgraph form

An empirical evaluation of graphical interfaces to support flight planning

Whether optimization techniques or expert systems technologies are used, the underlying inference processes and the model or knowledge base for a computerized problem-solving system are likely to be incomplete for any given complex, real-world task. To deal with the resultant brittleness, it has been suggested that 'cooperative' rather than 'automated' problem-solving systems be designed. Such cooperative systems are proposed to explicitly enhance the collaboration of people and the computer system when working in partnership to solve problems. This study evaluates the impact of alternative design concepts on the performance of airline pilots interacting with such a cooperative system designed to support enroute flight planning. Thirty pilots were studied using three different versions of the system. The results clearly demonstrate that different system design concepts can strongly influence the cognitive processes of users. Indeed, one of the designs studied caused four times as many pilots to accept a poor flight amendment. Based on think-aloud protocols, cognitive models are proposed to account for how features of the computer system interacted with specific types of scenarios to influence exploration and decision-making by the pilots. The results are then used to develop recommendations for guiding the design of cooperative systems

The noose with Anderlite product model, 1969 June 17

Product model of an electric utility equipment part used in the 1970 catalog for Sherman and Reilly, Inc., of Chattanooga, Tennessee

Ground bundle block product model, 1970 March 25

Product model of a ground bundle block created for Sherman and Reilly, Inc., of Chattanooga, Tennessee

Electric utility equipment product model, 1968 August 14

Product model of equipment suspended from a utility pole

Universal stringing sheave with pole bracket product model, 1963 May 6

Product model of a universal stringing sheave with a pole bracket used in the 1964 catalog for Sherman and Reilly, Inc., of Chattanooga, Tennessee

Electric utility equipment product model, 1968 May

Product model depicting equipment attached to cables on a utility pole used in an advertisement for Sherman and Reilly, Inc., of Chattanooga, Tennessee

Bracket product model, 1970 November

Product model of a bracket created for Sherman and Reilly, Inc., of Chattanooga, Tennessee