Tingkat Kepuasan Pasien Rawat Jalan Terhadap Ketepatan Waktu Pelayanan Oleh Tenaga Kesehatan Di Puskesmas Ranotana Weru Kecamatan Wanea Kota Manado

: Community Health Centre (PHC), is one means by which essential public health services in Indonesia, both individuals and society. Government to develop health centers in order to bring health services to the people who most still live in rural areas. General purpose of the study was to determine the level of patient satisfaction to the timeliness of outpatient services by health district health center Ranotana Weru Wanea Manado City. The research objective was to determine specifically the level of outpatient satisfaction in terms of opening hours room service cards, after hours room service card, the card room admission procedure, the waiting time to sea a doctor, the doctor's room service check, pharmacies and service officers when they came to health personnel in Health Center Ranota Weru. The research was conducted at the health center districts Wanea Ranotana Weru. The method used is descriptive survey using a questionnaire as an instrument of data collection. Target population in this study were all outpatients (adults) in November 2011 that meet the criteria to be respondents. Conclusion: Based on these results, it can be concluded that the timeliness of service to the health center Ranotana Weru most satisfied

Analisis Hubungan Stresor Kerja (Kondisi Pekerjaan, Hubungan Interpersonal Dan Tampilan Pekerjaan-rumah) Dengan Kinerja Pada Pegawai Puskesmas Tongkeina Kota Manado

: Problems that often arise in health centers are among others issues of medical and paramedical personnel performance which appear on the quality of work or the quality of service and achievement of the programs implemented at the PHC. Individual performance is related to the working person's behavior. Employee behavior will result in a positive long-term performance and increase the ability of personnel, or vice versa, causing a negative long-term performance and a decrease in the ability of personnel. This study aimed to determine the relationship between working stressors and employee performance at Tongkeina Health Center Manado. This was a descriptive analytical study with a cross sectional design conducted at the health center Tongkeina from August 2013 to November 2013. The results showed that there was a relationship between job condition, interpersonal relationship, and homework presentation with employee performance. Interpersonal relationship was the most dominant variable affected the performance of employees in the health center Tongkeina