Virtual reality, augmented reality and tourism experience

This chapter intends to give an overview of tourist experience in the real and virtual worlds (virtual and augmented reality) and how tourists are dealing with these two worlds. To achieve such a goal, the chapter examines existing definitions and conceptualizations of experience (and related constructs), virtual reality (VR) and augmented reality (AR) and delivers a historical perspective of real and virtual experiences within tourism. A comprehensive literature review makes it possible to methodologically capture the concepts of the topic and organize the structure of the chapter giving (i) different experience definitions, (ii) definitions of VR and AR, (iii) the root of experience in tourism (e.g., service quality, satisfaction, relationship marketing, tourist focus, tourist engagement, co-creation), and (iv) the tourist experience journey (stages of tourism experience and its relationship with VR and AR). The chapter is of interest to both academics and practitioners, since it identifies concepts of tourism experience, aggregating the real and virtual worlds, and at the same time gives a view of tourist experience management. Finally, the chapter points out critical areas for future research.info:eu-repo/semantics/acceptedVersio

Attachment in retailing sector: Retailer own-brands or manufacturer brands?

The aims of this study are (i) to explore the effect of brand credibility, familiarity and brand image on brand attachment and brand attitude; and (ii) to test how a grocery product category and the perception of quality of own-label brands versus manufacturer brands moderate the inter-relationship of brand credibility, brand familiarity and brand image on brand attachment and brand attitude. A survey is administered to a quota sample of Portuguese supermarket shoppers via a face-to-face personal interviewing method. Findings reveal that all relationships are significant except brand familiarity on brand attitude. Credibility and familiarity seem to be more important to enhance attachment in the case of the manufacturer brands and image in the case of retailer own-brands.info:eu-repo/semantics/publishedVersio

Fashion luxury brands: bridging the gaps between cutting-edge fashion and corporate social responsibility concerns

Corporate Social Responsibility in fashion luxury brands has been a topic of great interesting for both practitioners and consumers. The current chapter intents to give insights about how Generation Y (1978-2000) in Europe view and perceives Corporate Social Responsibility practices in fashion luxury brands and the importance given to each dimension. In order to get data about these perceptions, in-depth interviews were conducted with a group of people belonging to Generation Y. Our analysis reveal that Generation Y tend to be mostly concerned about transparent procedures and helping business and society to improve as a consequence of their sustainable and responsible attitudes. The environmental issues and labour practices are the most cited, commented and recommended factors of corporate social responsibility proposed by participants. The chapter also provides a framework showing the core factors to incorporate Corporate Social Responsibility and suggestions for those who deal with the fashion luxury brands management.info:eu-repo/semantics/acceptedVersio

The effect of perceived benefits, trust, quality, brand awareness/associations and brand loyalty on internet banking brand equity

This research examines the interrelationships of trust, brand awareness/associations, perceived quality and brand loyalty in building Internet banking brand equity. The model was based on data from customers using online banking (customers of an international bank) using the PLS technique. The results suggest that perceived quality and brand loyalty are more important to explain the Internet banking brand equity than brand awareness/associations and trust. Interestingly, trust contributes only indirectly, through perceived quality and brand awareness/association to Internet banking brand equity. Online perceived benefits impact positively on customers' trust and online perceived risks tend to be lower when trust increases

O efeito da norma subjetiva, percepção de controlo, atitude e experiência passada na intenção de compra de marcas de roupa de luxo no Brasil

SCIELO:S2182-84582014000300013 (Nº de Acesso Web of Science)The main goal of this study is to extend the theory of planned behaviour by introducing past experiences as antecedents of behavioural intentions and to test this model in the context of luxury consumption. In this vein, the Brazilian luxury market, more specifically in the São Paulo area, was selected due to its growing presence on the world stage of luxury products. Therefore, an online questionnaire was constructed based on a literature review, and data were collected. The findings suggest that attitude and perceived behaviour control are more important to explain word-of-mouth, whereas past experience, perceived behavioural control and subjective norms significantly impact willingness to pay more. The consumers most willing to pay more for a luxury brand are also more willing to continue to buy such brands in the near future

Exploring the role of norms and habit in explaining pro-environmental behavior intentions in situations of use robots and AI agents as providers in tourism sector

In a pandemic situation, with climate change around the world, studies analyzing changes in travel patterns are welcome. This study combines three theories to propose a model on proenvironmental behavior intentions, namely, the theory of planned behavior, value–belief–norm theory and habit theory. This study aims to examine the role of social norms, personal norms and habit strength to explain pro-environmental behavior intentions. The authors collected 316 usable questionnaires from tourists in the well-known touristic Belem location in Lisbon. Personal norms were revealed to have the strongest association with pro-environmental behavior intentions, followed by habit strength. The study also identified different broad challenges to encouraging sustainable behaviors and use these to develop novel theoretical propositions and directions for future research. Finally, the authors outlined how practitioners aiming to encourage sustainable consumer behaviors can use this framework to achieve better results.info:eu-repo/semantics/publishedVersio

Aceptacion de la publicidad a través de altavoces inteligentes

Purpose: The influence of technology on marketing communications is rising in both applications and value created. Artificial intelligence (AI) and, as a result, smart speakers are benefiting both brands and customers at many levels. In particular, AI opens up the possibility to establish human-like dialogs with customers and to advertise brands in a new and engaging way. Therefore, the purpose of this paper is to understand why and how consumers would accept receiving advertising (ad) via AI-enabled devices such as smart speakers. Design/methodology/approach: A total of 326 individuals participated in a study that explored the factors influencing ad acceptance in smart devices. A partial least squares-structural equation model technique was used to validate the results. Findings: The findings show that customer acceptance of ads via smart assistants is influenced by smart assistant usefulness and hedonic motivations. However, privacy risk moderates the relationship between smart speaker ease of use and smart speaker usefulness. Originality/value: This paper explores the main drivers of ad acceptance via smart speakers and goes beyond the existing knowledge of smart speaker acceptance to further explore how this can become an important channel for brands to communicate.info:eu-repo/semantics/publishedVersio

The role of mental imagery as driver to purchase intentions in a virtual supermarket

This study aims to explore the role of mental imagery, product involvement and presence on emotions and purchase intentions. A quasi-experimental between-subjects design was implemented to test the proposed model. The quasi-experimental manipulation comprised a virtual grocery store, using VR. A quantitative approach was followed using a questionnaire to get data to test the model. The questionnaire was fulfilled after the 108 participants visualize the scenario through VR. The results reveal that all hypotheses are supported, expect H4. Product involvement is not associated to emotions.info:eu-repo/semantics/acceptedVersio

Virtual supermarket setting: Exploring antecedents of emotions and purchase intentions

Virtual Reality is based on three key characteristics: immersion, interactivity (Boyd & Koles, 2018). Firstly, when exposed to a virtual environment, the individual experiences the sense of immersion or presence within that environment. The user feels like being there and escaping or becoming isolated from the real world. Beside immersion, VR provides a very dynamic environment (Loureiro et al., 2019), which is important to create consumer involvement. Hence, the current study explores antecedents of emotions and purchase intention in virtual supermarket setting.info:eu-repo/semantics/publishedVersio

Mental imagery, product involvement and presence at virtual reality supermarket

Virtual Reality (VR) is a technology that creates fully immersive and virtual experiences and have been used to create virtual supermarkets and explore consumer behaviour on such alternate reality. The current study uses a VR scenario to analyse the effects of mental imagery, product involvement and presence on customer’s emotions and on the customers purchase intention, during a virtual shopping experience. The proposed model was tested with 108 participants in the laundry detergent category on a VR scenario. Findings reveal that on a virtual setting, mental imagery has the most significant impact on emotions, whereas presence has a strong influence on the purchase decision. Yet product involvement has any effect only on emotions. Moreover, the obsession for laundry products highly decreased the effect of product involvement on purchase intention.info:eu-repo/semantics/acceptedVersio